Quality Officer

3 days ago

Mira Road Mumbai Maharashtra, India Melda HR Services Full time

Auditing the calls of loan collection and payment awareness calling.

Maintaining daily evaluation tracker, percentage tracker, sending monthly reports to the supervisor.

Analyzing escalation cases and burning issues related to quality

Evaluating calls on daily basis and giving regular feedbacks

Making reports from Analysis of evaluation done and highlighting concerns to respective departments to incase Quality Percentage

Co
- ordination with the Training Team to stabilize Quality Process

Minimum qualification Graduate

1to 1.5 years of relevant experience

Communication and interpersonal skills are essential

**Salary**: ₹180,000.00 - ₹200,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Quality officer: 1 year (preferred)

**Speak with the employer**

+91 8097965409

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