International Bpo

2 weeks ago

Mohali Punjab, India Vee healthtek Full time

**Job Summary**:
**Key Responsibilities**:

- Resolve customer issues efficiently and professionally.
- Maintain customer satisfaction by providing timely and accurate information.
- Document all customer interactions in the system.
- Meet performance metrics such as Quality, AHT (Average Handling Time), and FCR (First Call Resolution).
- Escalate unresolved issues to the appropriate departments.

**Requirements**:

- **Education**: High school diploma / Graduate (any stream).
- **Experience**: 0-3 years (Freshers with excellent English skills are welcome).
- **Language Proficiency**: Fluent in English (both written and spoken).
- **Skills**:

- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment.
- Basic computer literacy (MS Office, typing speed 30-35 WPM preferred).
- Flexibility to work in night shifts and weekends (depending on the process).

**Preferred**:

- Previous BPO or customer service experience.
- Familiarity with CRM systems or ticketing tools.
- Knowledge of American, British, or Australian accent (for voice roles).

**Compensation & Benefits**:

- Competitive salary + performance incentives
- Night shift allowances
- Health insurance and other benefits
- Training and career growth opportunities

**Job Types**: Full-time, Permanent

Pay: ₹13,100.27 - ₹33,487.73 per month

Schedule:

- Night shift

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9600908462

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