Vmware Vcf Support-l3

2 days ago

CBD Belapur Navi Mumbai Maharashtra, India Swan Solutions & Services Full time

Qualifications: Any Graduate

**Job Location** : CBD Belapur

**TOTAL Experience**:8+ years of VMware cloud**

**Certification**: VMware certified professional/ Advance professional in Data centre/ Cloud / Network.**

**Shift timing**: 24*7 rotational.**

**Salary**: As per industry standards.

**Industry**: IT

**Employment Type**: Full Time, Permanent

**Swan Solutions offering**:
Swan, a 500 Crore organization is a rapidly growing firm headquartered and based in Mumbai. The organization has been nurtured for over 33 years by Mr. Mohammed Sutarwala, a post-graduate from the University of Texas at Austin, USA. Swan is a successful IT Infrastructure service provider, offering IT hardware and networking solutions to many BFSI, PSU & SMB and Corporate houses on Servers, Blades, Peripherals, Networks & Cloud. The company has partnered with HP, Cisco, Microsoft, VMWare, and NetApp.

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**Culture at Swan**:
Swan believes in taking up inspiring and challenging IT projects that encourages innovation and having fun while doing so and celebrates the people who make it happen. The open-door culture at Swan ensures that anyone with a good idea can voice it in front of an audience that can help transform it from thought to reality. Accountable, Vibrant, Willing to learn, Independent, and Impactful are few words that perfectly describe the members of team Swan.

**Profile** : VMware VCF Support(L3).**

**Roles & Responsibility**:

- Provide expert-level technical support for VMware Cloud Foundation (VCF) to resolve complex customer issues.
- Perform in-depth troubleshooting and analysis of VCF components such as vSphere, NSX, YSAN, and SDDC Manager.
- Collaborate with cross-functional teams and customers to deliver timely solutions and ensure customer satisfaction.
- Create and maintain detailed documentation, including troubleshooting guides and knowledge base articles.
- Participate in the development and execution of proactive measures to enhance VCF stability and performance.
- Conduct root cause analysis (RCA) for critical incidents and implement preventive measures.
- Mentor and assist junior support engineers, providing guidance on technical issues and best practices.
- Engage with product development teams to report bugs, suggest enhancements, and contribute to product improvement.
- Stay updated with the latest VMware technologies and certifications to maintain a high level of expertise.

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