Front Desk Receptionist

2 weeks ago


Chennai, India SourceGrids Consulting LLP Full time

Daily Operations:
 Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queries
 Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
 Organizes postage and document courier services, handle mail, incoming & outgoing deliveries
 Coordinates conference room bookings, refreshments for meetings and other special arrangements
 Handles all secretarial and administrative duties for clients, as requested
 Performs check in & check out process for all clients
 Conduct up-selling and cross-selling to maximize revenue Service Standards
 Ensures that clients’ requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback
 Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge
Key Performance Indicators/Job Requirements
KPIs:
 Client satisfaction
 Meet and greet clients in professional and friendly manner
 Answer all incoming phone calls in a timely and professional manner
 Ensure to put client requests as a priority and that all clients are both satisfied and we have exceeded their expectations
 Ensure all centre service standards are maintained at a premium level
 Proactively up-sell TEC services for more SIR, maximising revenues and company profitability
Job Requirements:
 Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes
 Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks
 Fluency in English and another mainstream local language, depending on location
 Good telephone manner and ability to perform secretarial tasks under deadlines
 Able to handle correspondences and inquiries
 Knowledge of Microsoft Word, Excel, & PowerPoint
 Able to work overtime occasionally

**Salary**: Up to ₹25,000.00 per month

Schedule:

- Day shift

**Speak with the employer**

+91 7304797701



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