Customer Service Executive Female Only

2 days ago

Baner Pune Maharashtra, India PWS TECH SERVICES (OPC) PRIVATE LIMITED Full time

**CSR **is responsible for managing Inbound and outbound calls relating to Car rental, leasing, ancillary services, after sales queries, rental extensions etc.

**Customer Service **/ Sales Representative Responsibilities**:

- **Manage** **all **inbound and outbound calls in a **proficient and **timely manner**:

- Assisting the clients with the booking process over the telephone and ensure all booking requests are managed and handled in a professional manner.
- Ensuring payments and related paperwork are explained and assist the customer in completing the booking process.
- To ensure all administration and paperwork is processed efficiently in compliance with the company policy
- Responding promptly to customer queries and resolving the queries within the stipulated SLA coordinating with the concerned department.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Have a thorough knowledge of our products and services.
- Keeping records of customer interactions, transactions, comments, feedback and complaints.
- Work closely with your colleagues in delivering exceptional customer service to the customers.
- Ensure customer satisfaction and provide professional customer support.
- Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.
- Manage a portfolio of existing key accounts / customers
- Building and maintaining strong, long-lasting customer relationships
- Overseeing customer account management, including an understanding of customer requirements and identifying potential opportunities, also proposing suitable solutions within our product line
- Meet Individual / team qualitative and quantitative sales targets
- Excellent team player and mentoring new and existing staff as and when required.

**Skills**:

- 2-3 years’ experience of Contact Centre, Call Center or Hospitality industry is preferred
- Customer focused with strong selling and negotiation skills
- Basic accounting knowledge preferred
- Bachelor’s degree preferably B.Com
- Must be Computer literate, well versed with MS Office and have excellent verbal and written skills.
- Ability to demonstrate effective interpersonal and communication skills with customers.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Flexible shift
- Morning shift
- Rotational shift

Ability to commute/relocate:

- Baner, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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