Care Pm

2 weeks ago

Mumbai, India NOKIA Full time

**Join us in creating the technology that helps the world act together**

We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

The Care Project Manager (CaPM) ensures specific entitlement and acts so that maintenance business services are conducted in an efficient, accurate, cost-effective, timely, and customer-friendly manner. The CaPM is part of the CFPM family to which are added the specifics linked to the Maintenance services executed for the customer by the BU organization with the Customer Delivery specific platforms.

As part of our team, you will:

- Lead warranty and maintenance contract implementation
- Review service contract details for accuracy
- Service contract performance management
- Monitor and report on service delivery performance
- Contract opportunity support
- Track renewals
- Manage service escalations process 24 x 7
- Installed base MTBF analysis

Maintenance business services are dependent on the work of many areas. The CaPM will work closely with management of the different functional areas to ensure that all aspects of the deliverables, which enable maintenance services, are provided in a cohesive and seamless manner.

Some of the areas, which the CaPM will interact with, are:

- Maintenance Product Management, Quality & Satisfaction Integration, Welcome Centers, Repair & Exchange Services, Technical Support Operations, etc.)
- Sales, Tendering / B&P for contract renewal & Regional Product Attached Services Competence Centers
- Local Project Management Office ( Cluster PMO)/ General Project Management.
- Product Groups (Optics, NFM-T-Wavesuite) to drive the closure of quality and customer satisfaction issues.
- The Care PM resides in the customer facing regions under CDM.
- Care PM will be assigned as Single Point of Contact to all customer accounts in Network Infrastructure related to Maintenance activities

**Your skills and experience**
- Telecom industry related experience is required, must have 15 years of experience managing projects as a CaPM responsible
- Well-versed in project management structure, techniques and discipline according to the Nokia project Management certification strategy.
- Knowledgeable on services portfolio, policies, and procedures related to maintenance business services
- Excellent interpersonal and negotiating skills
- Good technical product knowledge especially in Optics Network products.
- Familiarity with financial concepts, management, and controls

Ability to work in diverse teams and on different levels
- Strong cross-organizational leadership skills for driving resolution of complex customer issues.
- Skills to prepare an effective and proactive communications plan for all relevant AMC information as well as oral/written communications skills and presentation abilities
- Good communication skill to manage stakeholders. Ability of managing the customer relationship

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