
Customer Service Representative
1 day ago
**We are hiring for Customer service representative **
**Location: Hebbal, Bangalore**
**Language: Excellent English with Tamil/ Telugu/Malayalam/Marathi/Gujarati**
**Any one regional language with English**
**Experience: Min 2 years of experience**
**1 year in BPO and 8 months in Banking BPO ; Totally 1.8 yrs required**
**Process: Voice process - Banking**
**Qualification: Graduate mandatory**
**Salary: 28000 Take home ; 33000 CTC**
**5 days working, 2 rotational week off**
**Two rotational weekoff**
**Shift timings: 8am to 8pm any 9 hrs rotational shift**
**Note: We need immediate joiners**
Roles and Responsibilities:
Assist customers in resolving product or service-related issues and provide appropriate solutions.
Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
Keep accurate records of customer interactions, transactions, comments, and complaints.
Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.
Pay: ₹23,000.00 - ₹28,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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