Laptop Service Executive
4 days ago
**Job Summary**:
NxtGen Computers is seeking a skilled and responsible **Laptop Service Executive** to handle day-to-day laptop diagnostics, repairs, OS installations, hardware replacements, and customer support. You will play a key role in delivering quality after-sales service and building customer trust.
**Key Responsibilities**:
- Diagnose and repair hardware and software issues in laptops.
- Perform OS installations, driver updates, and software setups.
- Handle basic to advanced-level repairs (e.g., screen, keyboard, motherboard, RAM, SSD upgrades).
- Maintain records of service jobs, issues reported, and resolutions.
- Coordinate with the front office for service updates and customer calls.
- Maintain tools, equipment, and cleanliness of the service area.
- Assist in inventory management of spare parts and accessories.
- Provide support for warranty and AMC customers.
- Perform quality checks before returning the system to the customer.
**Required Skills**:
- Good knowledge of laptop components and common issues.
- Ability to troubleshoot hardware and software problems.
- Familiarity with Windows, Linux, and basic networking.
- Soldering/reworking skills (optional but preferred).
- Time management and attention to detail.
- Polite and professional communication with customers.
**Educational Qualification**:
- ITI/Diploma in Computer Hardware & Networking OR
- B.Tech/B.Sc in Computer Science/IT OR
- Any technical certification in laptop servicing (preferred)
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Work Location: In person
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