
L3 - Operations - Dl - Delhi - Bacl
1 week ago
**Experience**: 7 - 12 Years
**Location**: Delhi RO (BACL)Delhi
**Nature of Job**: Business Support
**Job role**: Others
**Position/Designation**
**Area Manager -Operations**
**Grade/Level**
**L3**
**Location**
**Delhi**
**Experience**
**Minimum 6 to 10 years of experience, preferably in Financial Services/Banking/FMCG/NBFC**
**Qualification**
**Any Graduate/ P.G./M.B.A.**
**Reporting To**
**Deputy General Manager - Operations**
**Number of Reporters**
**Direct**:
- 0** Indirect** - 0/1**
**Summary Role Profile/Job Responsibilities**
**Below are the key activities to be performed by an AOM for the mapped Branch**:
- Handling Customer Escalation
- Closure of Bank Account - Open items
- Responsible for Liquidation of Repo cases within decided TAT.
- Responsible for increase the Average selling Price
- Ensuring efficient processes, Productivity, and quality standards
- Managing a team of operational staff.
- Implementing strategies to improve performance
- Enhance the customer satisfaction
- Ensure 100% Compliance of Process and policies
- Ensure achievement of targets for:
- PI & Charges collection for the branch
- Cross sale of Insurance & Lead generation
- Conduct Service Camps at Branch & Non-Branch locations
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