CRM Dynamics

4 days ago

Hyderabad, India Kanerika Software Full time

**Job Information**:
Work Experience

**5+ years**
***

Industry

**IT Services**
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City

**Hyderabad, Gachbowli**
***

State/Province

**Telangana**
***

Country

**India**
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Zip/Postal Code

**500032**
***

**Responsibilities**:

- CRM Solution Design: Collaborate with business stakeholders and functional teams to gather requirements and design CRM solutions that align with business goals. Create technical specifications, architecture diagrams, and documentation for the CRM implementation.
- Technical Leadership: Lead a team of CRM developers, providing guidance, mentorship, and technical expertise. Facilitate knowledge sharing and promote best practices for CRM development.
- CRM Development: Design and develop customizations, plugins, workflows, and other extensions to enhance the functionality and capabilities of the Microsoft Dynamics CRM platform.
- Integration: Architect and implement seamless integrations between Microsoft Dynamics CRM and other business systems, such as ERP, marketing automation, and customer support software.
- Performance Optimization: Monitor and optimize the performance of the CRM system to ensure responsiveness and scalability. Implement performance tuning and code optimization techniques.
- Security and Compliance: Ensure the security and compliance of the CRM system, including data privacy, access control, and user authentication mechanisms.
- Data Management: Design and implement data migration strategies to ensure the smooth transition of data from legacy systems to Microsoft Dynamics CRM. Maintain data integrity and implement data governance practices.
- Testing and Quality Assurance: Develop and execute test plans to validate the functionality, performance, and reliability of CRM solutions. Conduct code reviews and enforce coding standards.
- Continuous Improvement: Stay up-to-date with the latest Microsoft Dynamics CRM features, updates, and industry trends. Identify opportunities for process improvement and propose innovative solutions.
Project Management: Collaborate with project managers and stakeholders to define project scope, timelines, and deliverables. Monitor progress and ensure timely delivery of CRM projects.**Qualifications and Skills**:

- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- Extensive experience in designing, developing, and implementing Microsoft Dynamics CRM solutions.
- Strong proficiency in Microsoft Dynamics 365 Customer Engagement (CRM) platform and related technologies (e.g., Power Platform, Common Data Service).
- Experience in leading and mentoring a team of CRM developers, fostering a collaborative and innovative work environment. In-depth knowledge of CRM customization, configuration, and integration using tools like Power Automate, Power Apps, and C#.
- Solid understanding of CRM architecture, security models, and best practices for CRM development.
- Proven experience in CRM data migration, data integration, and data management strategies.
- Familiarity with CRM development methodologies, Agile/Scrum, and DevOps practices.
- Excellent problem-solving skills and ability to analyze complex business requirements and translate them into technical solutions.
- Strong communication and interpersonal skills, with the ability to communicate technical concepts to non effectively-technical stakeholders.

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