Associate Resource Coordinator, Forensics

1 week ago

Hyderabad Telangana, India Epiq Systems, Inc. Full time

It's fun to work at a company where people truly believe in what they are doing

Job Description:
Summary

Entry-Level, general tasks and routine assignments. Acquiring new skills and gain understanding of position. Closely supervised with little latitude for independent judgement. This position currently reports to the Director, Information Governance PMO, but this may change at any time in the future.

Responsibilities

Track schedules and paid time off (PTO) of members of the forensics and collections group to understand who is available for assignment, who is not, and when resources will become available for assignment.

Monitor and respond in a timely fashion to incoming requests for resources from the delivery, sales and project management teams.

Evaluate potential resources for suitability to accomplish proposed/necessary tasks, escalating difficult decisions as needed.

Assign appropriate resources to requests for resources including, but not limited to, Epiq resources and 3rd party partner resources.

Research and create quotes for Sales and Client Services upon requests for same.

Lookup data in Epiq’s systems and provide reports concerning collection activity (data collected, etc.).

“Sync” media/data from collections to Epiq systems on an as needed basis.

Assist with policy and process creation on an as needed basis.

Participate in “Event” calls, QIP (Quality Investigation Process) and RCA (Root Cause Analysis) exercises as needed to resolve issues and promote a higher quality service moving forward.

Qualifications:
It is expected that an Associate Resource Coordinator have approximately 1-3 years of successful experience managing resources or work on projects with significant deadlines and time pressures.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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