Officer - Fraud Prevention (Analytics) - Chennai

**Job Purpose**
- To track the frauds reported across various portfolios viz., Issuance, Acquiring, Digital banking identified by the bank/reported by the customers.
- Ensuring timely analysis of frauds, identify the trends if any and report the same.
- Analyse the Point of activation and take necessary control measures that ensure prevention of subsequent frauds
- Proactive Identification of the suspected compromised cards/accounts and to ensure necessary action is initiated to prevent fraudulent attempts
- Reduction in fraud by maximizing the fraud averted by having effective rules across various system basis the fraud pattern.
- Ensuring rule recommendations are staged in a timely fashion and to track implementation through effective coordination with BSG/UAM teams. Also ensuring timely deployment of rules/queues without any errors
- Ensuring regular review of rules to reduce the false positives and alerts there by ensuring sharper rules and effective fraud prevention
- Coordinate with various teams in configuring SMS templates basis business/RIC requirements
- To ensure fraud trackers are updated with all relevant information to assist various fraud analysis and also ensuring timely reporting to senior management on fraud trends

**Responsibilities**:
**Fraud Prevention**
- Timely analysis of frauds identified during transaction monitoring & frauds reported by the customers.
- Ensuring fraudulent entities identified through analysis are listed as a part of the real/near-real time system for declining/early identification of fraud attempts.
- Proactive Identification of the suspected compromised cards/accounts and to initiate necessary action to prevent fraudulent attempts
- Upload of cards/accounts to the real/near-real time systems for prevention of fraud transactions
- Timely analysis of frauds, identify the trends if any and report the same to appropriate parties.
- Coordinate with various teams in configuring SMS templates basis business/RIC requirements
- Follow the structured reporting mechanism on agreed frequency.
- Ensuring NIL miss outs on the activities handled and also to ensure adherence to the laid down process

**System & Rule Governance**
- Ensuring rule recommendations are staged in a timely fashion and to track implementation through effective coordination with BSG/UAM teams.
- Period review of rules, to analyse the performance on fraud identification, review of false positives and carry out necessary changes.
- Deployment of rules and the related queues within the agreed timelines
- Implementing close tracking of rules and measure if rule is performing as intended
- Tracking of alerts to ensure no outages to the orphans queue
- Perform productivity analysis of the detection team across various parameters and publish metrics to the senior management team and detection team
- Track the X-sell attempts done by the detection team and take it to logical closure by way of coordinating with operations for booking loans
- Measure teams performance on x-sell activities and highlight improvement areas

**People Management**
- Team handling of support staff
- Ensure training for team members

**Educational Qualifications**
- Graduate or Post graduate.
- Should have minimum 1 to 5 years prior experience

**Experience Required**
- Should have minimum 1 to 5 years prior experience
- Previous experience in related financial sector/ Banking / NBFC / Telecom will be an added advantage.

**Key Skills**

Good verbal and writing skills
- Proactive and Self driven

Good analytical skills.

Interpersonal Skills.

**Skills Required**:
Fraud Prevention;fraud investigation;fraud analytics;fraud control;fraud monitoring;fraud management

**Location**

Chennai

**Years Of Experience**

1 to 5 Years