Facility Coordinator

JLL supports the Whole You, personally and professionally.
Essential

**Responsibilities**:
The FC is directly accountable for the following typical activities:
Promotes high level of satisfaction among client users by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors through dispatch, voice mail and/or other direct contact.
Carries out administrative duties to support assigned site and buildings to support the Account Lead
The role will have functional accountability for the Client Site and the jobholder is responsible for all aspects of client and tenant satisfaction.
Promotes a team working environment by performing the prescribed duties personally or in conjunction with other members of the FM team, including service provider personnel.
Ensures compliance with the Jones Lang LaSalle Best Practice, policies and procedures. Implements Best Practices and Jones Lang LaSalle standards for FM service provision.
Acts as go-to person in relation to all FM activities on site ensuring potential roadblocks are identified and removed
Act as primary contact for assigned site’s contractors and vendors.
Manages Access / Security Badging System for EMEA Region
Maintains role as secondary contact for user relative to service requests. Communicates regularly with the Help Desk, providing necessary support and information to this primary user contact.
Developing a close working relationship with all of the vendors under his/her control to ensure that they fully understand The Client culture and are made to feel part of the team delivering a high-quality service.
Acknowledges role as office "ambassador". Ensures that the firm's image is reflected through proper procedures, and quality service. Greets guests and customers effectively and deals with their concerns by exhibiting a professional, mature, courteous, gracious and efficient manner.
Has ability to carry out minor repairs such as general building fabric/lamp changes, etc.
Main point of contact for all facilities related issues on-site
Additional

**Responsibilities**:
Assists the Account Lead and other team members in preparing Standard Operating Procedures manuals.
Coordinates response to more complicated user service requests and assures follow-up.
Assures compliance with Jones Lang LaSalle policies, procedures and standard practices.
Participate with employee initiatives and processes (e.g. IPMP appraisal processes, training needs and induction).
Co-ordination of FM related projects as required
Liaison with clients in other account locations
Ensure and implement compliance with H&S legislation/regulations
Liaise with all vendors, suppliers, maintenance contractors, removal firms, cleaning staff, security staff, and all other facilities contacts for the building
Management of the Building Management System
Monitor PPM schedule ensuring adherence to schedule
Work closely with the Property Management Company to resolve any on-site issues
Work closely with Client AP and Finance Dept on PO processing
Conduct building inspections escalating any issues to the appropriate vendor
Record and monitor utilities consumption
Co-ordination of works and services within the site (mail room, meeting room coordination)
Assist Facilities Manager in preparing and tracking annual Facilities budget
Drive the Helpdesk operation and serve as a liaison with other offices, departments
Implement standardized contractor work permit process
Key Performance Measures
Compliance with Health and Safety legislation.
High customer satisfaction survey rating.
Work order closure within agreed timescales
PM closure within agreed timescales
IPMP

**Skills**:Minimum of 3-5 years’ experience in facilities related environment. Experience within a global organization would be beneficial
Demonstrate successful contract management and office management
Proven ability to build and maintain strong vendor relationships
Experience in financial management and budgeting while identifying cost savings/avoidance
Advanced Microsoft Office experience (Excel, Word, Outlook) required.
Ability to bring a fresh approach, finding solutions (using the internet to search for needs)
Excellent written and oral communication skills, including presentation and negotiation skills
Ability to manage multiple projects and priorities.
Understand the legal framework of contracts
Demonstrate successful management of contracts and measurement of service excellence
Ability to network at all levels within the organization.
Flexibility and adaptability to changing business requirements is an absolute perquisite for this role
Ability to display initiative, confidence and professionalism in all dealings
Demonstrate drive to meet deadlines
Competencies
Positive Outlook
Communications
Health and Safety Conscious
Must be prepared to be on call and work out of normal working hours where applicable
Fluent in English
Experience
Experience within the facilities management indus