Trainer

1 week ago

Saibaba Colony Coimbatore Tamil Nadu, India Eagle Fleet Services Pvt Ltd (Red Taxi) Full time

Developing Call Centre's education materials, such as digital presentations, how to manuals and instructional videos.
- Scheduling and conducting training sessions on various Call Centre topics to prepare and support new employees.
- Training experienced employees on new or updated Call Centre procedures to improve their performance.
- Observing the daily operations of Call Centre employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on the job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
- Maintain a training program schedule and calendar.
- Provide training to new and additional locations as needed.
- Obtain or participate in continuing education to enhance technical knowledge.
- Develop and implement new training programs as needed.
- Perform other duties as required by supervisor.

**Job Specifications**
- Ability to train all levels of customer service representatives.
- Must have good verbal and written communication skills.
- Must be good in public speaking.
- Must have the ability to engage trainees in discussions during educational sessions.
- Must have excellent interpersonal skills.
- Must be an effective multi-tasker.
- Knowledge of Microsoft word suite including PowerPoint for the purpose of producing training materials and presentations.
- Must have excellent reading comprehension skills as well as the ability to be an active listener.
- Must have strong critical thinking and analytical skills.
- Must have good problem solving and decision-making skills along with the ability to exercise sound judgment.
- Lead and motivate teams to promote efficiency and effectiveness.

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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