Helpdesk Associate
13 hours ago
Requirements
- Min 1-2 years of relevant experience in a technical support role.
- Working knowledge of MS Office suite & Skype for business
- Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.
Detailed roles and responsibilities:
- Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions
- Resolve Incidents and Problems associated with End User Devices and End User Software, and
provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately
- be responsible for resolving all Incidents and Problems associated with failure or degradation of
- Services related to End User Devices and End User Software.
- Contact the end user via phone to schedule the remote session call and coordinate
with onsite assistance if required.
- Route / reassign calls to other levels of support, as required if miss-assignment occurs
Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems
- and Service Requests.
- Update the ITSM Tool fields upon successful resolution of the Incident.
- Utilize Provider’s remote tool to enable remote takeover sessions.
- Attempt to resolve certain Incident Types by remotely taking control of the End User Device,
provided the End User’s system is accessible
- Utilize remote controls to manage and update desktop system Software, and to maintain
- Request end-user approval for remote takeover of system in support of incident resolution or
request fulfillment
- Escalate repeat issues to the appropriate service organization to allow root cause analysis to be
performed and resolution to be driven.
-
Helpdesk Associate
6 days ago
Bengaluru, Karnataka, India Hashmap Full time**Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window **Job...
-
Helpdesk Associate
6 days ago
Bengaluru, Karnataka, India NTT DATA Full time**Req ID**: 290791 We are currently seeking a Helpdesk Associate to join our team in Bangalore, Karnātaka (IN-KA), India (IN). **Domain** **Years of Experience** Global End User Services **Requirements**: - Helpdesk Sr. Associate at Grade-5 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good...
-
Helpdesk Associate
2 days ago
Bengaluru, India NTT DATA Full timeNTT DATA, Inc. currently seeks a "Helpdesk Associate" to join our team in "Warsaw, Poland." **Job Role** **Domain** **Years of Experience** Helpdesk Associate - Service Desk Global End User Services **Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of...
-
Helpdesk Associate
13 hours ago
Bengaluru, India Hashmap Full timeNTT DATA, Inc. currently seeks a “Helpdesk Associate” to join our team in “Warsaw, Poland.” **Job Role **Domain **Job Description **Years of Experience Helpdesk Associate - Service Desk Global End User Services **Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+...
-
Helpdesk Associate
1 week ago
Bengaluru, Karnataka, India Hashmap Full time**Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Ability to work independently - Adhere to organizational policies and procedures - Must possess excellent customer handling skills - Should be comfortable to work in rotational...
-
Helpdesk Associate
1 week ago
Bengaluru, Karnataka, India NTT DATA Full time**Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Ability to work independently - Adhere to organizational policies and procedures - Must possess excellent customer handling skills - Should be comfortable to work in rotational...
-
Helpdesk Associate
2 days ago
Bengaluru, India NTT Data Services Full timeNTT DATA, Inc. currently seeks a “Helpdesk Associate” to join our team in “Warsaw, Poland.” **Job Role** **Domain** **Job Description **Years of Experience** Helpdesk Associate - Service Desk - Global End User Services**Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with...
-
Helpdesk Associate
13 hours ago
Bengaluru, Karnataka, India NTT DATA Full timeG4 **Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Ability to work independently - Adhere to organizational policies and procedures - Must possess excellent customer handling skills - Should be comfortable to work in rotational...
-
Helpdesk Associate
6 days ago
Bengaluru, Karnataka, India NTT DATA Full timeAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...
-
Helpdesk Associate
1 week ago
Bengaluru, India Nlb Services Full timeJob Title: Helpdesk Associate 1 side cab in odd shift time (pickup/drop) Qualifications: Any Graduate - Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. **Basic Qualifications** - **Helpdesk Associate in Service Desk**: - Must be a Graduate - **Good...
