Branch Support

**About the Role**:

- The Executive - Branch Support is responsible to handle back office administration through managing ICabs, handling required documentation and accounts related work.
- The person will report to the Branch/Base Head, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

**Responsibilities**:

- Call Handling - Picking calls received at branch, transferring calls, taking down messages or providing details as requested by prospect / customer.
- iCABS - Ticket Assignment and co-ordination with concerned employees for status update.
- Change Negotiating Employee
- Invoice Forecast, Invoice Suspensions, Invoice Print and distribution.
- Generating Renewal report
- Generating Renewal letters for CSEs
- Renewing same price & price increase contracts
- Raising Termination requests in the portal
- Raising CR tickets for price decrease
- SHE related documentation.
- Fumigation Certification and updation in register whenever required.
- License Renewal, Compliance and Preparation for audit by inspector.
- Incentive Calculation for further submission.
- Attendance and standard input (Mediclaim etc, Contract Labour Input, Indents)
- Branch Customer Documentation - Quotations, Customer Compliance, OCC Filing, PO Filing, Warranty etc.
- Entering receipt and deposit slip into the system for collections.
- Adjustments for collections on behalf of other branches.
- Raising Credit note requests on the portal.
- Petty Cash portal management and local bank activities.
- Conveyance records for Technicians.
- Service Docket upload for KA.
- Any other activities assigned by the Branch Manager as per the Branch Dynamics.

**Key Result Areas**:

- ICabs Ticket Management
- On time submission of reports
- Branch Documentation
- Support accounts related activities

**Competencies (Skills essential to the role)**:

- Good written & Verbal communication
- Attention to detail & Ability to prioritize tasks under pressure
- Positive Attitude
- Assertive and Self Confident

**Role Type / Key working relationships**:

- Individual contributor role
- External
- Customers and customer representatives
- Internal - Sales, Operations, Business support functions

What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

- Safety
- Integrity
- Innovation
- Learning & Development
- Open & Transparent
- Performance Orientation

**Requirements**:
**Educational Qualification / Other Requirement**:Educational Qualification / Other Requirement**:

- Any Graduation degree
- At least 2 - 3 yrs experience in Back office administration
- Preferably from MNC
- Typing Skills

**Benefits**:
What can you expect from RPCI?
- Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

- Safety
- Integrity
- Innovation
- Learning & Development
- Open & Transparent
- Performance Orientation
- Benefits