Supervisor - Fee Processing & Control

What is the Supervisor - Fee Processing & Control - Global Accounts Receivables group responsible for?What are the ongoing responsibilities of a Supervisor - Fee Processing & Control?
- Daily Responsibilities:_- Adherence to daily/weekly/monthly/quarterly SLAs- Reviewing and approving client fee calculations, Market Value data (internal or Custodian) prior to processing in Billing and Accounting system.-
- Reviewing and Approving setup of new Clients and changes to existing ones in Billing and Accounting system- Monitors and oversees mailing of invoices to clients.- Customer service - ensure requests are responded to appropriately and in a timely manner. Play a key role in escalating, creating awareness and resolving customer request/concerns.- Liaising with front office and other cross functional departments- Responsible for ensuring adherence to controls, policies and procedures. Identifies/suggests process improvements
- Other Responsibilities:_- Manage workload for team members and proposing/implementing reallocation if required.- Participate in the review and development of departmental policies and procedures- Attend on boarding of all New Domestic Separate Accounts as well as coordinate on Asia’s New Separate Accounts.- Team development and performance management - work with individual team members to help them develop learning and career plans and follows up to guide development and measure progress.- Prepare and implement cross-training plans.- Review for quality of work (performance measurement).- Ensure that staff performance issues are resolved and appropriate career feedback is provided at all levels within the department- Participate in departmental projects and testing for upgrades of our internal systems- Coordinating with internal/external auditors- Review and submit supporting document for audit- Review and upload manual journal entries where necessary- Support month end process- Perform monthly/quarterly analysis on fee variance- Support in payment dispute resolution
- Monthly Responsibilities:_- Assist in creation of fee reports and fee review/controls processes- Participate in internal customer meetings to better understand requirements and challenges- Create and execute test plans- Act as a project lead of departmental system automation projects and other process related projects.- Analyze workflow and systems to make recommendations for implementing improvements- Train new staff members

What ideal qualifications, skills & experience would help someone to be Successful?- Bachelor’s/Master’s degree in accounting or business with coursework in intermediate and advanced accounting- At least five years of financial accounting experience preferably within multi-national organization, in a team lead role- Ability to maintain updated knowledge of procedures, products, and activities assigned.- Experience with automated financial systems, including a general ledger, is required.- Experience with Microsoft Office- Experience of working with Business Partnering and US/ European/Canadian clients is mandatory- Experience in completing a project as a lead / team member, would be viewed favorably- Assertive and Ability to work with and influence people at all levels of the organization.- Proficiency in Excel, Word, PowerPoint and Outlook is mandatory.- Logical thinking and ability to understand and solve complex mathematical problems.- Must be systems savvy.- Ability to be flexible and able to work as part of a team.- Good Organizational skills and Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted in the course of performing assigned duties- Strong attention to detail- Ability to maintain updated knowledge of procedures, products and activities of assigned area- Ability to adhere/respond to established time frames and schedules- Ability to work independently- Ability to exercise independent judgment consistent with department guidelines- Ability to solve routine department problems or customer issues with little direction- Develops solutions to a variety of complex problems; ensures solutions are consistent with organization objectives

Job Level - Team Leader

Shift Work Timings - 2:00 PM - 11:00 PM IST
- What makes Franklin Templeton Investments unique?
- In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of
- Total Rewards
—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.
- Highlights of our benefits include:_
- Professional development growth opportunities through in-house classes and over 150 Web-based training courses
- An educational assistance program to financially help employees seeking continuing education
- Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance a