Customer Feedback Executive

3 days ago

Vasna Road Vadodara Gujarat, India SPARK INFRAMARK PVT.LTD. Full time

The Customer Feedback Executive is responsible for understanding and analyzing customers' feedback to improve the company's products and services. This role requires a strong focus on enhancing customer satisfaction and building long-lasting relationships. By collecting and analyzing customer data, you will provide actionable insights to different departments within the company.

**Responsibilities**:

- Collect and analyze customer feedback through surveys, calls, and other communication channels.
- Monitor customer feedback platforms for trends and insights.
- Prepare detailed reports on customer satisfaction metrics.
- Work with cross-functional teams to implement improvements based on feedback.
- Maintain an up-to-date knowledge base of products and services.
- Handle customer complaints and provide timely resolutions.
- Develop processes to streamline feedback collection and analysis.
- Assist in designing and improving customer feedback surveys and tools.

**Qualifications**:

- Bachelor's degree in Business, Marketing, or related field.
- 2+ years of experience in customer service or feedback analysis.
- Strong analytical skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work collaboratively in a team environment.
- Proficiency in Microsoft Office Suite.

**Skills**:

- Customer Relationship Management (CRM) software
- Data analysis
- Survey design
- Report writing
- Conflict resolution
- Microsoft Excel
- Communication skills
- Project management

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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