Process Associate

2 weeks ago

Salt Lake Kolkata West Bengal, India 7eventzz.com Full time

**Position Overview**:
**Key Responsibilities**:

- Oversee the end-to-end process of event bookings, from order confirmation to service delivery.
- Coordinate with the operations and decoration teams to ensure timely and accurate execution of customer orders.
- Monitor and maintain records of orders, client communications, and event schedules.
- Ensure high levels of customer satisfaction by resolving any operational issues promptly.
- Assist in optimizing operational processes for greater efficiency.
- Perform administrative tasks, including data entry and report generation.

**Key Requirements**:

- Bachelor's degree in Business, Administration, or a related field.
- 1-2 years of experience in operations, process management, or a similar role.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Excellent communication skills in both English and Hindi.
- Ability to work independently and as part of a team.
- Problem-solving skills and attention to detail.

**Preferred Qualifications**:

- Experience in the events or e-commerce industry.
- Familiarity with CRM systems and operational software.

**What We Offer**:

- A dynamic and collaborative work environment.
- Opportunity for growth and career development.
- Competitive salary package.

**Job Types**: Full-time, Permanent

Pay: From ₹18,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)
- Customer relationship management: 1 year (required)
- Customer service: 1 year (required)
- Customer support: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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