Write Your Success Story with Ntt Data Services

1 week ago

Gurugram Haryana, India NTT DATA Full time

**Req ID**: 325588 We are currently seeking a "Salesforce L2/L3 Support Specialist-BAU ( Sales,Service & Layality Cloud)" to join our team in Bangalore, Karnātaka (IN-KA), India (IN). "L2/L3 Support Specialist to provide incident-driven and service request-based BAU support for Salesforce platforms including Service Cloud, Experience Cloud, and Loyalty Cloud. The role involves both functional (L2) and technical (L3) responsibilities with a strong focus on timely issue resolution, platform stability, and user satisfaction Key Responsibilities: Incident & Service Request Management: - Respond to and resolve incidents and service requests within defined SLAs. - Prioritize and triage tickets based on severity and business impact. - Perform root cause analysis (RCA) and suggest preventive actions for recurring issues. - Document solutions and maintain support runbooks and knowledge articles. L2 - Functional Support Activities: - Resolve configuration-related issues (Flows, page layouts, validation rules, etc.). - Manage Experience Cloud user roles, portal configurations, and access models. - Support loyalty program operations: member tier updates, points adjustments, and reward configurations. - Perform user management, data loads, exports, and permission reviews. - Coordinate with business stakeholders for clarification and closure of service requests. L3 - Technical Support Activities: - Debug and fix Apex classes, triggers, batch jobs, and LWC components. - Support and enhance integrations using REST/SOAP APIs and Named Credentials. - Optimize backend processes, especially loyalty transaction handling and service workflows. - Assist in unit testing and deployments using CI/CD tools (Gearset, Copado, Git). Required Skills & Experience: - 3-5 years of Salesforce platform support experience, including admin and development. - Strong hands-on expertise in: - Service Cloud: Case lifecycle, entitlements, omnichannel support. - Experience Cloud: Partner/community portals, role hierarchies, page customizations. - Loyalty Cloud: Program setup, tier logic, transaction journals, reward flows. - Solid technical knowledge of: - Apex, SOQL, Lightning Web Components (LWC) - Salesforce Flows and Process Automation - API integrations and troubleshooting - Familiarity with ticketing tools (e.g., Jira - Collaborate with Salesforce support (L4) or ISVs for unresolved platform-level issues. Soft Skills & Working Model: - Ability to work independently and manage time effectively in AU time zone. - Strong analytical and troubleshooting skills. - Clear communication with business and technical teams. - Ownership mindset with a focus on continuous improvement. Preferred Certifications: - Salesforce Certified Administrator (ADM 201) - Platform App Builder or Developer I - Service Cloud Consultant - Loyalty Management Accreditation (preferred)" **About NTT DATA

  • QA

    7 days ago

    Gurugram, Haryana, India NTT DATA Full time

    **Req ID**: 204784 We are currently seeking a QA to join our team in Gurugram, Haryāna (IN-HR), India (IN). a. Hands-on experience of minimum 3 to 6 years in QA Role. b. Working knowledge in Insurance domain. c. Expertise in manual testing and should have conceptual knowledge of automation testing. d. Strong knowledge of software QA methodologies, tools,...

  • Managing Principal

    3 days ago

    Gurugram, Haryana, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** As a...

  • Service Delivery Coordinator

    2 days ago

    Gurugram, Haryana, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Systems Integration Advisor

    2 days ago

    Gurugram, Haryana, India NTT DATA Full time

    **Req ID**:235872 We are currently seeking a Systems Integration Advisor to join our team in Gurgaon, Hary\u0101na (IN-HR), India (IN). - Request Management tracking - Stakeholder coordination - Requirement gathering and documentation - Host the calls - Testing of the requirements **About NTT DATA Services** **NTT DATA Services is an equal opportunity...

  • General & Op Acctng. Associate

    2 weeks ago

    Gurgaon, Gurugram, Haryana, India NTT DATA Full time

    We are currently seeking a General & Op Acctng. Associate to join our team in Gurgaon, Haryana, Country. Key Performance Parameters: - Responsible for timely response to employee queries. - Responsible for Expense report auditing, Fraud Investigation, Reporting and, T&E settlements etc. - Identify and resolve both regular and non-routine issues - Working...

  • General & Op Acctng. Associate

    2 weeks ago

    Gurgaon, Gurugram, Haryana, India NTT DATA Full time

    We are currently seeking a General & Op Acctng. Associate to join our team in Gurgaon, Haryana, India. Key Performance Parameters: - Responsible for timely response to employee queries. - Responsible for Expense report auditing, Fraud Investigation, Reporting and, T&E settlements etc. - Identify and resolve both regular and non-routine issues - Working...

  • General & Op Acctng. Associate

    2 days ago

    Gurugram, Haryana, India NTT DATA Full time

    **Req ID**:225545 We are currently seeking a General & Op Acctng. Associate to join our team in Gurugram, Hary\u0101na (IN-HR), India (IN). **Cash App** **Job brief** **We are looking for a competent Cash Application Specialist to ensure accurate records of cash-received into the Business from clients is maintained. To ensure an accurate and up-to-date AR...

  • Salesforce Solution Architect

    1 week ago

    Gurugram, Haryana, India NTT DATA Full time

    **Req ID**: 322024 We are currently seeking a Salesforce Solution Architect to join our team in Bangalore, Karnātaka (IN-KA), India (IN). SFDC Solution Architect (Sales Cloud, Service Cloud and Experience Cloud) How You'll Help Us: As a Solution Architect, you will have the opportunity to get in on the ground floor of a new division created within one of...

  • General & Op Acctng. Associate

    2 weeks ago

    Gurugram, Haryana, India NTT DATA Full time

    We are currently seeking a General operations and accounting associate to join our team in Gurgaon, Haryana, India. - Ensure timely review of all set-ups according to client terms to reduce overall turn-around time of organization. - To ensure that there is no contract that is kept on HOLD/Aging without proper reasoning. - To ensure updating all the trackers...

  • ERP Advisor

    3 days ago

    Gurgaon, Gurugram, Haryana, India NTT DATA Full time

    **Req ID**:182350 We are currently seeking a ERP Advisor to join our team in Hyderabad, Telangana (IN-TG), India (IN). - LN Service, including Field Service and Depot Repair features - Sales - Order Creation and Execution - Sales Quotations - Pricing and Discounts for Sales and Procurement **About NTT DATA Services** **NTT DATA Services is an equal...