Tele Caller Executive

4 days ago

Salt Lake Kolkata West Bengal, India Shree Ji Steel Private Limited Full time

Shree Ji Steel Private Limited, a leading trader in the iron and steel industry, is committed to providing high-quality steel products to our customers. With a reputation for excellence, we cater to a diverse clientele through various platforms like India Mart, Just Dial, Export India, and Trade India.

**Role Summary**:
**Key Responsibilities**:

- Handle inbound and outbound calls professionally and efficiently.
- Provide accurate information about our products and services.
- Understand customer requirements and route inquiries to the appropriate sales personnel.
- Maintain and update customer databases.
- Follow up on leads and ensure timely responses.
- Achieve daily and monthly call targets.
- Maintain records of calls and sales and note useful information.
- Collaborate with team members to achieve better results.
- Attend training sessions to improve knowledge and performance level.

**Qualifications**:

- High school diploma or equivalent; additional qualifications will be a plus.
- Proven experience as a telecaller or similar role in customer service or sales.
- Proficient in English and Hindi; knowledge of additional languages will be advantageous.
- Excellent communication and interpersonal skills.
- Ability to learn about products and services and describe/explain them to prospects.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
- Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems.

**Skills and Competencies**:

- Strong phone handling skills and active listening abilities.
- Customer-focused attitude and ability to handle diverse types of clients.
- Strong organizational skills and attention to detail.
- Ability to work independently as well as part of a team.
- Time management skills and ability to meet deadlines.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Diploma (required)

**Experience**:

- telecalling: 1 year (required)

Work Location: In person

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