Beauty Advisor

4 days ago

Chennai, India Shoppers Stop Full time

Highest level of customized and personal customer service possible to individual shoppers
- Provide welcoming, personal, professional service to all Customers at all times
- Ask questions, investigate preferences, listen to customer, make the experience interactive
- Suggest group of appropriate products and/or colors to meet and exceed customers’ needs
- Try and educate the customers and create different looks for the customer, and encourage the customer to do so as well
- Assist customers with product/services selection and information
- Become trusted consultants for Beauty shoppers and give them an enhanced buying experience
- Inform customers of programs or offers in the Beauty Category
- Obtain Customer data for Beauty Addict clients
- Follow-up, follow-through with customers and keep commitments in order to maintain strong relationships
- Motivate the customer to visit the store often and make purchases frequently by driving the relationship with their clients
- Be informed about products/company information/store information and convey to the customer accordingly
- Listen well and communicate clearly
- Practice current good counter practices
- Maintain the appointment levels, contribution to sales, conversions
- Focus on increasing the IPT and Avg Bill Value
- Encourage customers to share feedback and reviews online, post pics post makeovers if possible
- Be in touch with the respective Brand staffs to understand from them the new launches
- ighest level of customized and personal customer service possible to individual shoppers
- Provide welcoming, personal, professional service to all Customers at all times
- Ask questions, investigate preferences, listen to customer, make the experience interactive
- Suggest group of appropriate products and/or colors to meet and exceed customers’ needs
- Try and educate the customers and create different looks for the customer, and encourage the customer to do so as well
- Assist customers with product/services selection and information
- Become trusted consultants for Beauty shoppers and give them an enhanced buying experience
- Inform customers of programs or offers in the Beauty Category
- Obtain Customer data for Beauty Addict clients
- Follow-up, follow-through with customers and keep commitments in order to maintain strong relationships
- Motivate the customer to visit the store often and make purchases frequently by driving the relationship with their clients
- Be informed about products/company information/store information and convey to the customer accordingly
- Listen well and communicate clearly
- Practice current good counter practices
- Maintain the appointment levels, contribution to sales, conversions
- Focus on increasing the IPT and Avg Bill Value
- Encourage customers to share feedback and reviews online, post pics post makeovers if possible
- Be in touch with the respective Brand staffs to understand from them the new launches

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