Executive Housekeeper

12 hours ago

Egmore Chennai Tamil Nadu, India THE MADRAS GRAND Full time

**Job Summary**:
The Executive Housekeeper is responsible for overseeing the overall cleanliness, maintenance, and appearance of the hotel or establishment. They ensure that the highest standards of hygiene, guest satisfaction, and operational efficiency are consistently maintained within the housekeeping department.

**Key Responsibilities**:

- **Leadership and Management**:

- Supervise, train, and motivate the housekeeping team, including room attendants, public area attendants, and laundry staff.
- Schedule staff, assign daily duties, and conduct performance evaluations.
- Conduct regular team meetings to communicate policies, procedures, and expectations.
- **Quality Control**:

- Ensure that all guest rooms, public areas, back-of-house areas, and laundry facilities are clean, well-maintained, and properly stocked.
- Conduct daily inspections of rooms and public areas to ensure quality standards.
- Implement and monitor cleaning procedures and hygiene protocols.
- **Inventory Management**:

- Manage the procurement, storage, and distribution of cleaning supplies, linen, guest amenities, and equipment.
- Monitor stock levels, track usage, and conduct monthly inventories.
- Maintain cost control without compromising quality.
- **Budgeting and Cost Control**:

- Develop and manage the housekeeping department’s budget.
- Monitor expenses and optimize operational costs.
- Identify cost-saving opportunities without affecting service quality.
- **Guest Relations**:

- Address guest complaints related to housekeeping in a timely and professional manner.
- Work closely with the front desk and other departments to meet guest expectations.
- Implement guest satisfaction surveys and feedback mechanisms.
- **Health and Safety Compliance**:

- Ensure adherence to health, safety, and sanitation standards.
- Train staff on proper use of cleaning chemicals and equipment.
- Maintain records of safety training and incident reports.
- **Staff Development**:

- Identify training needs and conduct training programs for the housekeeping team.
- Mentor and develop team members to improve their skills and performance.
- **Collaboration**:

- Work closely with other departments (front office, maintenance, food and beverage) to ensure a seamless guest experience.
- Participate in management meetings and contribute to hotel planning and decision-making.

Pay: ₹20,000.00 - ₹23,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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