Spl'st, Cloud Ops

Job ID: 31412

Location: Bangalore, IN

Area of interest: Technology

Job type: Regular Employee

Work style: Office Working

Opening date: 10 Jun 2025

**Job Summary**
- Technology powers Standard Chartered Bank's vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners.
- We are looking for a Cloud Operations Engineer, who will be a key member of the team responsible for building and supporting the AWS & Azure IaaS and PaaS platforms for Standard Chartered Bank.

**Key Responsibilities**
- Collaborate and work as part of cloud operation team working in shifts for the AWS/Azure Platform team or Cloud Operations team, responding to platform or customer issues and driving them through to successful resolution.
- Contribute to the design, development, documentation, delivery, and support of AWS/Azure IaaS and PaaS services using Azure DevOps repository / pipelines, Terraform and other scripting languages, including Golang, Python, JSON, Bash Script, or YAML.
- Support AWS/Azure IaaS and PaaS services before they go live through activities such as system design consulting, service onboarding, capacity planning and launch reviews.
- Scale systems sustainably through mechanisms like building observability dashboard, automation and evolve systems by pushing for changes that improve reliability and velocity.
- Continually self-educate on changes and improvements in the AWS/Azure Platform hosting world, to be able to continually self-criticise and improve the AWS/Azure Platform team’s or Cloud Operations team technical and service offerings.
- Administer, configure, and maintain Oracle RAC (Real Application Clusters) and Oracle Exadata environments for high availability and performance.
- Perform database installations, upgrades, patching, and migrations (including cross-platform and on-prem to cloud).
- Implement and manage backup/recovery strategies using RMAN and Data Guard.
- Proactively monitor database systems using tools like OEM, AWR, ASH, and OS-level utilities.
- Optimize database performance through SQL tuning, instance tuning, and effective indexing.
- Design and implement disaster recovery (DR) plans and high-availability solutions.
- Deploy and manage Oracle databases in cloud environments (Azure / AWS) using native services and tools such as:

- Azure: Azure Database for Oracle, Azure Blob Storage, Azure Monitor
- AWS: RDS for Oracle, EC2, S3, CloudWatch, IAM
- Ensure database security, compliance, and access controls are in line with organizational policies.
- Document all DBA activities, procedures, and configurations clearly and thoroughly.

**Strategy**
- Responsible for having awareness and understanding of the Group’s business strategy and model appropriate to the role.
- Contribute to cloud strategy by aligning operational process with business goals, ensuring scalability, reliability, and cost-efficiency in cloud services

**Business**
- Responsible for having awareness and understanding of the wider business, economic and market environment in which the Group operates.
- Keep the cloud platform and cloud services continually operating to agreed service levels
- Respond in a timely manner to incidents to recover services asap
- Ensure cloud infrastructure and services are continuously updated to prevent obsolescence, maintaining compatibility, security, and optimal performance
- Implement and maintain robust monitoring and observability to ensure real time visibility, performance tracking and issue detection across cloud environments
- Ensure all changes on the environments are done in a safe manner
- Reduce toil and automate solutions to reduce risk and prevent manual solutions

**Processes**
- Responsible for executing and supervising the AWS/Azure IaaS and PaaS service onboarding, deployment, and support processes.
- Responsible for executing support processes in alignment with service management and change management process for the bank
- Have awareness of and understand the relevant regulation for the markets in which the bank operates such as sovereignty and resilience.
- Ensure compliance with Standard Chartered governance frameworks and challenge them where appropriate.
- Support regulatory audits, direct audits and RFI’s on cloud environments

**People & Talent**
- The leader is an engineer at heart and keeps a lean, motivated and highly skilled team of cloud operations engineers that together are obsessed with customer (internal or external) needs while maintaining platform stability
- When cloud services are at risk or worse fail, this team is personally affected and takes whatever means necessary to restore confidence in services
- Be an inspiration to other engineers attracting and developing new talent to the organisation and managing poor performers