Trainer - (Insurance Domain)

4 days ago

Aminjikkarai Chennai Tamil Nadu, India Star Health & Allied Insurance Full time

**Responsibilities**:

- Develop and implement comprehensive training programs for new and existing telesales representatives, covering product knowledge, sales techniques, objection handling, and customer service skills.
- Conduct training sessions through various formats, including classroom training, virtual sessions, and oneonone coaching, ensuring all learning objectives are met.
- Assess the training needs of individual team members through performance evaluations, observations, and feedback, and tailor training plans accordingly.
- Collaborate with sales managers and team leaders to identify areas for improvement and develop targeted training initiatives to address skill gaps and enhance performance.
- Create and update training materials, including presentations, manuals, and elearning modules, to ensure they reflect the latest product information, sales strategies, and best practices.
- Provide ongoing support and coaching to telesales representatives, offering guidance, feedback, and encouragement to help them achieve their goals and overcome challenges.
- Monitor the effectiveness of training programs through performance metrics, feedback surveys, and observation, and make recommendations for continuous improvement.
- Stay informed about industry trends, competitor activities, and best practices in telesales training, and incorporate relevant insights into our training programs.

**Requirements**:

- Proven experience in telesales training or a similar role, preferably in a fast-paced sales environment.
- Strong knowledge of telesales techniques, sales processes, and customer service principles.
- Excellent presentation and communication skills, with the ability to engage and motivate learners of diverse backgrounds and skill levels.
- Demonstrated ability to design, deliver, and evaluate training programs using a variety of instructional techniques and technologies.
- Effective coaching and mentoring skills, with the ability to provide constructive feedback and support to individuals and teams.
- Proficiency in Microsoft Office Suite and experience with training software and elearning platforms.
- High level of organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively.
- Bachelor's degree in Business Administration, Education, or a related field preferred.

**Language : Tamil, English, Malayalam, Telugu & Hindi.**

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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