Claims Supervisor

2 days ago

Bengaluru Karnataka, India The Cigna Group Full time

Manages the accurate and timely adjudication of claims and administers disposition according to contractual benefits and company procedures. Provides direction and guidance regarding policies, procedures, workflows, claim service quality, and training needs. Responsible for monitoring claim service standards.

2. RESPONSIBILITIES AND DUTIES
- Serve as a single point of contact for customer base to manage account, trend issues and develop action plans for improvement.
- Regularly meets with customers to discuss results and issues.
- Communicates and educates regarding issues/trends to minimize errors.
- Conduct client presentations to review site operations and answer service questions regarding hiring and training of staff, roles and responsibilities of functional areas etc.
- Monitors Performance Guarantees to minimize financial impacts.
- Monitor team member key performance metrics and take actions to improve continually.
- Build & maintain good relationships with clients, brokers and colleagues
- Hold weekly meeting with your team and provide proactive feedback to team members.

3. KNOWLEDGE, SKILLS AND EXPERIENCE
- 5 or more years of experience in benefits and claims administration with three or more years of management experience.
- Fluent in both spoken and written English.
- Preferable insurance background.
- Strong interpersonal skills with good verbal and written communication to internal and external client.
- Data driven management capability.
- Strong interpersonal skills with good verbal and written communication.
- Strong customer focus with ability to identify and solve problems.
- Ability to work under own initiative and proactive in recommending and implementing process improvements. Statements in this Job Description are intended to reflect, in general, the duties and responsibilities of the position, but they are not to be interpreted as totally inclusive. Cigna is an equal opportunity employer.
- Ability to organize, prioritize and manage workflow to meet individual and team requirements.
- Broad awareness of medical terminology, advantageous.
- Excellent organizational skills, capable of following and contributing to agreed procedure.
- Strong administration awareness and experience, essential.
- Flexible and adaptable approach, sometimes working in a fast-paced environment.
- Passion for achieving agreed objectives.
- Should be flexible to work in shifts and on staggered weekends

4. COMMUNICATIONS AND WORKING RELATIONSHIPS

The job holder develops effective relationships and communications with team members. He/She clearly communicates goals, concepts, processes to a wide audience by tailoring levels of communications to audience.

**About The Cigna Group**

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

  • Claims Supervisor

    1 week ago

    Bengaluru, Karnataka, India The Cigna Group Full time

    **Claims Supervisor** As a supervisor you will support Claims Senior Supervisor in managing a team of Claims Analysts. Key to the role will be developing and coaching the team to deliver a high quality customer centric service offering. Your role includes: - Accountable to review and assess inventory levels coordinating daily allocations and planning ahead...

  • Claims Senior Supervisor

    2 weeks ago

    Bengaluru, Karnataka, India Cigna Healthcare Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    The Claims Senior Supervisor oversees the day-to-day operations of the claims team based in both KL & India, work in collaboration with peers and other supervisors, ensuring timely and accurate processing of claims in accordance with company policies and regulatory requirements. This role provides leadership, guidance, and support to claims staff, monitors...

  • Claims Supervisor

    10 hours ago

    Bengaluru, Karnataka, India The Cigna Group Full time

    **About Us** At CIGNA Healthcare we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our...

  • Claims Representative

    2 weeks ago

    Bengaluru, Karnataka, India The Cigna Group Full time

    About Us At CIGNA Healthcare we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our...

  • Claims Representative

    1 week ago

    Bengaluru, Karnataka, India The Cigna Group Full time

    About Us At CIGNA Healthcare we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our...

  • Claims Supervisor

    2 weeks ago

    Bengaluru, Karnataka, India The Cigna Group Full time

    Managing, leading, and mentoring a team of Claims Team Representatives to deliver exceptional service and meet operational KPIs. - Attending any escalations calls and meetings. - Proactively identifying opportunities for process improvement and innovation. - Ensuring productivity, quality, and customer satisfaction targets are consistently met. - Providing...

  • Claims Supervisor

    5 days ago

    Bengaluru, Karnataka, India The Cigna Group Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About Us At CIGNA Healthcare we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our...

  • Claims Supervisor

    4 weeks ago

    Bengaluru, India The Cigna Group Full time

    Job Description About Us At CIGNA Healthcare we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to...

  • Claims Representative

    52 minutes ago

    Bengaluru, Karnataka, India The Cigna Group Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    About UsAt CIGNA Healthcare we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Fraud Supervisor

    1 week ago

    Bengaluru, Karnataka, India JPMorganChase Full time

    **JOB DESCRIPTION** Job Summary** As a Supervisor you will manage team members who are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They're able to deliver a great customer experience, even when handling challenging situations by offering customers alternative...