Application Monitoring

2 weeks ago

Bengaluru, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

Job Title: Application Monitoring

Experience Required: 3-7 Years

Notice Period: 15 days to Immediate

Location: Bangalore
- Good understanding of Batch Jobs (SAP and non SAP), Interfaces, Out bound inbound queues
- Good understanding of alert Monitoring leveraging tools such as Solman, Control M
- Experience in troubleshooting and identifying issues in IT environment.
- Good logical and analytical skills.
- Need to collaborate and coordinate with various global teams like Cloud Operations, Applications and Operations team.
- Should be comfortable working on shifts 24/7
- Prepare and maintain Documentation, Reports, and provide follow up status on identified tasks.
- Daily / Weekly Report preparation based on the specified format and sending the same to pre-assigned set of recipients.
- Maintain, update and implement the standard escalation procedures in sync with the communication plan
- On time Escalation and Reporting of alerts according to process
- Excellent communication skills to work with developers and L2/L3 support personnel

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