Project/solutions Owner

**REMOTE**:

- **Project/Solutions Owner (SPO) — LTL Freight Billing & Automation**:
** ARDEM Data Services Private Limited**
UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow - 226010, India** Telephone**:915.130.3150- ** Location**: Remote (India)
**Schedule**: Full-time | Strong overlap with U.S. Eastern Time
**Travel**: 10% (client workshops/pilots)-
- **Share This Job**:

- Share
- Share Share Share - **Role Mission**:

- Own outcomes for ARDEM’s LTL clients — from pre-sales solution design to steady-state delivery and account growth. You’ll build automation-driven, high-accuracy billing solutions that deliver measurable client value in accuracy, speed, and customer satisfaction.
- **What “Great” Looks Like**:

- You’ve run LTL back-office/billing or logistics PMO operations for U.S. shippers, carriers, or 3PLs. You’re fluent in LTL exceptions and accessorials (reweigh/reclass, limited access, liftgate, blind shipments, appointments, etc.), can reconcile EDI 210 invoices, track via PRO, and improve first-pass yield using SMC³ (RateWare, CzarLite, CarrierConnect) and a modern TMS.
- **Key Impact Areas**:

- **1. Pre-Sales Solutioning**:

- Partner with Sales as the operational SME to translate discovery into detailed future-state workflows, SLAs, FTE & automation models, and a pilot plan.
- Align with “co-creation” style BPM delivery — domain-led, data-backed, and measurable.
- **2. Transition & Implementation**: Stand up full LTL workflows: intake validation rating exception handling invoice audit/reconciliation
- client reporting.
- Lead onboarding and establish process controls for EDI 204, 210, 214, 990, 997/999 transactions.
- **3. Delivery & Continuous Improvement**:

- Drive KPI attainment and ongoing improvement in accuracy, cycle time, and exception reduction.
- Build operational dashboards and playbooks that function as “the client’s billing department.”
- **4. Client Success & Growth**
- Conduct QBRs to demonstrate cost-to-serve and value capture.
- Identify upsell opportunities such as EDI 210 audit, accessorial charge analytics, carrier rate analysis, and OS&D workflows.
- **Must-Have Expertise**:

- **LTL Domain Mastery**:

- Deep understanding of accessorials & exceptions: appointments, limited access, liftgate, inside delivery, protect-from-freeze, blind shipments.
- Knowledge of NMFC classification, density logic, and ClassIT+ 2025 updates.
- Experience reconciling EDI 210 invoices, BOL/PRO tracking, and dispute handling.
- **Technical Tools**:

- Hands-on with SMC³ (RateWare, CzarLite, CarrierConnect) and major TMS platforms (McLeod, MercuryGate, OTM, Blue Yonder, Manhattan).
- **Experience**:

- 7+ years in freight/logistics (minimum 3 years in PM/Client Manager role).
- Prior experience in BPO/Shared Services or carrier/3PL operations is strongly preferred.
- Executive-level English communication skills — confident in presenting to U.S. clients.
- **Nice-to-Haves**:

- Work history with leading LTL carriers or 3PLs (ODFL, XPO, Estes, Saia, FedEx Freight, R+L, PITT OHIO).
- Exposure to freight audit/payment processes.
- Working knowledge of Python/SQL, RPA, and dashboard design.
- **KPIs You’ll Own**:

- **First-Pass Invoice Accuracy (FPY)**: 98% on EDI 210 reconciliation.
- **Exception Rate**: 30-50% in 90 days (reweigh/reclass/accessorial disputes).
- **Cycle Time**: Continuous reduction; higher auto-rating hit rate via SMC³.
- **Client NPS**: +40 | Account Growth: 10% YoY expansion.
- **SLA Attainment**: Timely responses, backlog control, and exception aging targets met.
- **Qualifications**:

- Bachelor’s degree in Supply Chain, Logistics, Engineering, or Business (MBA preferred).
- Proven leadership managing remote, client-facing teams for U.S. shippers/carriers.
- Hands-on with EDI transaction sets (204/210/214/990/997-999) and SMC³ + major TMS.
- **Why ARDEM**:

- Own outcomes, not tickets. You’ll collaborate with clients to design and scale next-generation LTL billing and automation processes — seeing your playbooks become industry standards across freight operations.
- **How to Apply**:

- Subject: SPO - LTL** NOTE**:

- ARDEM will never ask for any personal information or banking information during the hiring process for any data entry/processing type of work. If you are contacted by any party claiming to represent ARDEM Incorporated offering work from home jobs - this is fraud. Please disregard and refer to ARDEM’s Careers page for all open job positions. We apologize for any inconvenience caused by such acts.