Customer Care Executive

1 day ago

Bengaluru Karnataka, India Bellavita healthcare Private Limited Full time

Job Description:
We are looking for enthusiastic and customer-focused individuals to join our e-commerce team

as Customer Care Executives. In this role, you will be the first point of contact for our valued

customers, ensuring a seamless shopping experience by handling inquiries, assisting with order

placement and tracking, and resolving any issues efficiently. You will work collaboratively with

internal teams to ensure smooth order processing and high customer satisfaction.

Key Responsibilities:

- Handle customer queries and complaints professionally across multiple channels including
- Assist customers with order placement, payment, shipping, and tracking inquiries in all

platforms.
- Process orders accurately within our e-commerce platform, adhering to company guidelines.
- Coordinate with internal teams such as inventory, logistics, quality control, and finance to

resolve order-related issues.
- Maintain up-to-date knowledge of products, policies, and procedures to offer the best

possible service.

Qualifications & Requirements:

- Excellent verbal and written communication skills in English, Hindi, and one regional

language.
- Basic to intermediate computer proficiency.
- Strong problem-solving abilities and a customer-first attitude.
- Bachelor’s degree preferred.
- 1-2 year of customer service experience (Freshers are welcome to apply).

Available Work Shifts any 2 shifts:
Two of the following 4-hour shifts depending on requirement, primary requirement is for night shift

plus one day shift. Weekly off is Saturday.
- Morning: 9:00 AM - 1:00 PM
- Afternoon: 1:00 PM - 5:00 PM
- Evening: 5:00 PM - 9:00 PM
- Night: 9:00 PM - 12:00 AM

Pay: ₹22,000.00 - ₹27,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Language**:

- English, Hindi & One or two South Indian language (required)

**Location**:

- Bangalore City, Karnataka (required)

Work Location: In person

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