Client Support Relations

**Why Kyndryl**

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

**Your Role and Responsibilities**
- Certified JLPT N1-N4 Japanese language speaking & writing resources along with proficiency in English
- Drive to deliver exceptional Customer Service.
- A can-do attitude. No task is too small.
- Demonstrable knowledge of Jira Service Desk and Confluence or equivalent ITSM tooling.
- Good troubleshooting and problem-solving skills.
- Strong verbal and written communication, robust interaction with stakeholders and other members of the team.
- Ability to manage expectations, deal with complex customer concerns and improve customer service.
- Accountability and ownership, prioritizing own workload.
- Work well with others and actively contribute toward team objectives.
- Demonstrate a proactive approach and get things done.
- Ability to work under pressure, flexible, positive, and focused during times of change.

**Required Technical and Professional Expertise**
- Ability to analyse and troubleshoot in large-scale distributed systems.
- Ability to understand, explain and enhance internal tooling processes.
- Ability to learn, understand and explain business processes.
- Experience in supporting Major Incident and Problem Management gained in an ITIL-based organization.

**Preferred Technical and Professional Experience**
- Ability to adapt and change and learn new tools and skills.
- Self-motivated, able to deliver under deadlines and multi-task under pressure.
- Self-starter with a passion for personal development and continuous improvement.
- Team oriented Excellent verbal and written communications skills.

**Required Education**

Bachelor's Degree

**Preferred Education**

Master's Degree

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Customer Service Representative

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y030) Kyndryl Solutions Private Limited

**Is this role a commissionable / sales incentive based position**

No