Customer Care Associate

6 days ago

Gurugram Haryana, India Heads Up For Tails Full time

**About the Role**

The Associate, Customer Delight acts as a liaison between the organization and customers. As a passionate animal lover, she/he will play a critical role in helping and supporting our customers to make the right choices for their pets. She/he will be patient, empathetic, and passionately communicative. The individual in this role would love to talk and genuinely be excited to help customers. She/he will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Key Responsibilities/What You Will Do**:

- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Answering large amounts of queries to provide information about products, services, receive orders, cancel orders, and obtain details of complaints.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Building sustainable relationships and trust with customer accounts through open and interactive communication.
- Meeting personal/customer service team sales targets and call handling quotas; generating sales leads wherever necessary.
- Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Providing accurate, valid and complete information by using the right methods/tools.
- Making regular calls to existing customers or potential customers to provide education, support, troubleshooting, and sales information, related to products or services we offer.

**Qualifications & Skills/What You Need**:

- Graduate/ Post Graduate degree in any discipline.
- Proven customer support experience or experience as a client service representative (1-5 years of experience).
- Excellent communication (verbal and written) skills in Hindi and English.
- Customer orientation and ability to adapt/respond to different types of characters.
- Good listening ability to understand customer issues very clearly and provide resolution.
- Ability to function independently as well as in a team, multi-task in a high-energy environment.
- Demonstrated ownership to resolve challenging customer issues, escalating when necessary.
- Ability to maintain regular and reliable attendance, including the daily schedule; operational.
- Flexibility with the working schedule may be expected to work weekends, holidays and events.
- Familiarity with Microsoft Office especially Word and Excel.

Pay: ₹20,000.00 - ₹34,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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