Customer Care Associate

2 hours ago

Gurugram Haryana, India Heads Up For Tails Full time

**About the Role**

The Associate, Customer Delight acts as a liaison between the organization and customers. As a passionate animal lover, she/he will play a critical role in helping and supporting our customers to make the right choices for their pets. She/he will be patient, empathetic, and passionately communicative. The individual in this role would love to talk and genuinely be excited to help customers. She/he will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Key Responsibilities/What You Will Do**:

- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Answering large amounts of queries to provide information about products, services, receive orders, cancel orders, and obtain details of complaints.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Building sustainable relationships and trust with customer accounts through open and interactive communication.
- Meeting personal/customer service team sales targets and call handling quotas; generating sales leads wherever necessary.
- Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Providing accurate, valid and complete information by using the right methods/tools.
- Making regular calls to existing customers or potential customers to provide education, support, troubleshooting, and sales information, related to products or services we offer.

**Qualifications & Skills/What You Need**:

- Graduate/ Post Graduate degree in any discipline.
- Proven customer support experience or experience as a client service representative (1-5 years of experience).
- Excellent communication (verbal and written) skills in Hindi and English.
- Customer orientation and ability to adapt/respond to different types of characters.
- Good listening ability to understand customer issues very clearly and provide resolution.
- Ability to function independently as well as in a team, multi-task in a high-energy environment.
- Demonstrated ownership to resolve challenging customer issues, escalating when necessary.
- Ability to maintain regular and reliable attendance, including the daily schedule; operational.
- Flexibility with the working schedule may be expected to work weekends, holidays and events.
- Familiarity with Microsoft Office especially Word and Excel.

Pay: ₹20,000.00 - ₹34,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

Work Location: In person

  • Customer Care Associate

    2 weeks ago

    gurugram, India Lenskart Full time

    At Lenskart, we are not a Customer Service team...We are the Customer Happiness Team and we believe - Only a happy team can make customers happy We are actively hiring for Customer Care Associate for our Gurgaon Office ( Freshers can also apply) Key benefits Best in industry salary grade Performance incentives 5.5 days working ( Day shifts only ) Monthly...

  • International Customer Care Voice

    1 week ago

    Gurugram, Haryana, India KVC CONSULTANTS Full time

    **Roles and Responsibilities** **Greetings from KVC CONSULTANTS LTD.** We are looking for people with min 1 year Customer Care experience for ITES Company based out of Gurgaon -**: - Provide L1 Level Customer Support - Provide exceptional support while communicating and assisting customers. Ensure that high quality standards are maintained for all customer...

  • International Customer Care Voice

    4 days ago

    Gurugram, Haryana, India KVC CONSULTANTS Full time

    **Roles and Responsibilities** **Greetings from KVC CONSULTANTS LTD.** We are looking for people with min 1 year Customer Care experience for ITES Company based out of Gurgaon -**: - Provide L1 Level Customer Support - Provide exceptional support while communicating and assisting customers. Ensure that high quality standards are maintained for all customer...

  • Customer Care

    7 days ago

    Gurugram, Haryana, India Ozone Overseas Full time

    **Customer Care - Sales Support, Gurgaon**: Designation: Customer Care Education: Graduate Location: Gurgaon Exp. Required: 1-3 Years Description:

  • Customer Care Executive

    2 weeks ago

    Gurugram, Haryana, India Muds Management Pvt Ltd Full time

    **Provide splendid customer services to customers in a friendly and courteous manner at all times.**: - **Have sufficient knowledge about the products and services and respond to all inquiries accordingly.**: - **Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are...

  • Customer Care Executive

    6 days ago

    Gurugram, Haryana, India Aegis Customer Support Services Private Limited Full time

    **Hiring for Outbound process** Minimum qualification - Graduation Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 2.8lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid sick time - Provident...

  • Customer Care Associate(International)

    7 days ago

    Gurugram, Haryana, India Infiniserve IT Solution Pvt Ltd Full time

    **Position**:Customer Experience Executive** **Experience Required**:Minimum 1 year in International Customer Support (Voice) with Upselling experience** **Key Responsibilities**: - Handle international customer queries through calls with professionalism and empathy. - Provide accurate information, resolve issues, and ensure high-quality customer...

  • Inventory Associate

    2 days ago

    Gurugram, Haryana, India Spare Care Solutions Full time

    We are looking for confident professional as Inventory Associate, and the role will include a. Understand the client's requirement for Inventory Audit, seek relevant details from them, ensure that the commercial proposal is prepared and sent to them b. Co-ordinate with the clients to ensure that all the pre-requisites are taken care of by them to initiate...

  • Customer Care Executive

    2 weeks ago

    Gurugram, Haryana, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    **Hiring for Voice Process** Minimum qualification - Graduate Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 3.5lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹12,000.00 - ₹30,000.00 per month **Benefits**: - Paid sick time - Paid time...

  • Customer Care Executive

    1 week ago

    Gurugram, Haryana, India REVIVO Full time

    **Company Description** **Role Description** This is a full-time on-site role as a Customer Care Executive at REVIVO located in Gurgaon. As a Customer Care Executive, you will be responsible for providing high-quality customer support, ensuring customer satisfaction, and delivering excellent customer service. Your day-to-day tasks will include effective...