Back Office Executive

2 days ago

Salt Lake Kolkata West Bengal, India Holographic creations Full time

**ABOUT US**:
Holographic Creations is one of the leading manufacturers of High Security Hologram Stickers and Barcode Labels. We provide up to 23 Security features in one hologram like Hidden Text, Animation effects, Microscopic Letters, Laser Viewable features etc.

From being an undisputed leader to being one of the largest Indian manufacturer of anti-counterfeiting solutions; Holographic Creations believes in authenticating supply chains & securing lives. HOLOGRAPHIC CREATIONS is a fully vertically integrated, a truly omnichannel global business support service provider for worldwide Barcode label, holograms stickers.

**JOB DESCRIPTION**:

- FEMALE CANDIDATES ONLY_

The back office executive will play a key role in ensuring a smooth work flow in our organization.

We are seeking a proactive and highly reliable Executive Assistant. As an BACK OFFICE EXECUTIVE, you will be responsible for efficiently offloading non-productive tasks from the other employee, enabling them to focus on strategic and high-value activites.

**Responsibilities**:
1.Work closely with our in house designers and ensure that designs are delivered on time

2. In collaboration with our Factory, keeping track of the current production and tracking the material to be dispatched, checking with client until the delivery.

3.Building customer relationship, taking their feedback in account, solving grievance, and ensuring smooth service by connecting with the required team members.

4. Collaborate with engineers, fixing appointments ensuring the client gets the product setting on time.

5. Design and generate Customer Retention Strategy, generate leads, Profile customer centric data. Identify opportunities to grow the database and upload existing database on CRM.

6. Work in association with accounting team, do bill making as and when required.

7. Working in association with our delivery partners, planning material dispatch and take delivery confirmation.

8. Coordinating with customer for repeat order/order revisions/price revisions/delivery schedule confirmations/ new development, etc

9. Payment follow up calls and mails. Reminders to be sent and invoice should be resent as and when required.

10. Coordinating with the clients, scheduling appointment for the marketing team.

11. Taking design approvals and generating PO on behalf of customers as and when required.

12. Make marketing calls to new leads generated. Introducing and explaining our products to prospective companies.

**ADDITIONAL STRENGTHS**:
1. Good communication skills.

2. Have basic hold in TALLY, MS EXCEL, CRM.

3. Passionate about self growth and the growth of the company, hunger to outperform and keep coming with new strategies and ideas.

4. Have minimum 1 to 2 years experience in tele calling, sales or management.

Job type: Full type, Regular/ permanent

**Salary**: Best in the market( Perks included)

Working hours: Monday to Saturday

With Regards

HR TEAM

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Work from home

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- Hindi, english (required)

Work Location: In person

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