Financial Counsellor

2 days ago

Mogappair Chennai Tamil Nadu, India Frontier Life Line Hospital Full time

The main functions or job description of the desired employee is as follows:

- **Job Title**: Financial Counsellor

**Department**: Front Office / Patient Services
**Reports To**: Front Office Manager /

**Job Descriptions (Key Responsibilities)**:

- **Patient Financial Counseling**:

- Counsel patients and their families on estimated costs for surgeries, Cathlab procedures, and other treatments, considering various payment modes like cash, insurance, CGHS, and ECHS.
- **Admission & Procedure Cost Estimation**:

- Provide detailed and accurate cost estimates for planned procedures, surgeries, or investigations, including any ancillary charges, room rent, and consumables.
- **Explaining Insurance/Credit Schemes**:

- Assist patients in understanding their insurance coverage, policy limitations, exclusions, and the process of claim approvals and reimbursements.
- **Government Schemes Advisory**:

- Educate and guide eligible patients on government-supported schemes like CGHS, ECHS, Ayushman Bharat, etc., including necessary documentation and approvals.
- **Pre-Admission Coordination**:

- Coordinate with treating doctors and admission desk to inform patients about admission dates, pre-admission formalities, and financial requirements (advance deposits, document submission, etc.).
- **Communication & Documentation**:

- Maintain clear, empathetic, and professional communication with patients and their families, ensuring all financial discussions are well-documented and acknowledged.
- **Facility & Package Information Sharing**:

- Inform patients about hospital facilities, available room categories, surgical packages, and inclusions/exclusions, to support informed decision-making.
- **Approval & Authorization Follow-up**:

- Liaise with TPA (Third Party Administrator) teams, CGHS/ECHS desks, or insurance departments to follow up on approvals, re-authorizations, and final bill settlement.
- **Financial Record Maintenance**:

- Maintain and update records of patient financial counseling, estimated vs. actual billing, and track payment progress (especially for long-stay or complex cases).
- **Support During Discharge Process**:

- Assist in smoothing the discharge process by ensuring all financial aspects (billing, payment, insurance approvals) are addressed in advance to avoid delays.

Pay: ₹20,000.00 - ₹22,500.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

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