Hotel Receptionist

18 hours ago

Puducherry Puducherry, India SRI VEDHAA CREATIONS PVT LTD Full time

**Primary Responsibilities**:

- **Guest Check-in and Check-out**:

- Welcome guests on arrival.
- Verify bookings and process registration.
- Assign rooms and issue room keys or key cards.
- Handle payment and billing processes.
- **Reservation Management**:

- Update and manage room availability in the hotel system.
- Handle special requests (e.g., early check-in, late check-out).
- **Customer Service**:

- Respond to guest inquiries and provide information about hotel services, amenities, and local attractions.
- Handle complaints or issues promptly and professionally.
- Arrange transportation, wake-up calls, or concierge services.
- **Administrative Duties**:

- Maintain guest records and prepare reports (e.g., occupancy rates).
- Coordinate with housekeeping and other departments.

**Skills Required**:

- **Excellent communication** (verbal and written)
- **Customer service orientation**:

- **Problem-solving** and conflict resolution
- **Multitasking** and time management
- **Professional appearance and demeanor**

**Qualifications**:

- High school diploma or equivalent (some hotels prefer hospitality training)
- Prior experience in hospitality or customer service is often preferred
- Knowledge of multiple languages is a plus in international hotels

**Typical Work Environment**:

- Rotating shifts (including nights, weekends, and holidays)
- Standing for long periods
- Interaction with diverse guests

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Rotational shift

Work Location: In person

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