Mulesoft Support-3 to 5years-bangalore

2 weeks ago

Bengaluru, India Black & White Business Solutions Full time

**Job Information**:
Industry

**IT Services**
***

Province

**Karnataka**
***

City

**Bangalore North**
***

Postal Code

**560001**
***

Country

**India**

Job title:Mulesoft Support

Years of EXP:3 to 5years

Location:Bangalore

NP:Immediate
- The primary purpose of this role is to provide production support to the MuleSoft platforms
- MuleSoft support activities include installation, configuration, monitoring, space management, database backup and recovery, and design disaster recovery procedures
- Tune performance of any code that has issues
Prepare scripts to automate administration tasks
Research and development of automation for administration tasks involving local and cloud base topology.
- Experience in Performance Tuning and Optimization, using native monitoring and troubleshooting tools.
- Analyze day-to-day production issues; work on code fixes to resolve issues
- Work on the User Incidents, which are submitted by the Business teams and deliver it before the SLA breaches
- Analyze the bottlenecks in existing system and fine tune the long running jobs and implement Continuous Service Improvements into the systems
- Working on the enhancements and production break fixes
- Responsible for the change management process including RFC creation, migration activities and back out changes if needed
- Support the planned outages, platform upgrades, any other maintenance activities
- Work with development team on the on-going issues and upcoming releases and data quality issues
- Participate in code review meetings with development team impacted stakeholders before pushing the changes to production environment
- Adapting to new skills as per the business needs
- Working with the upstream partners in case of issues and communicating the same with downstream partners if it is affecting the batch SLA
- Deliver required documentation for build and support responsibilities, including architecture and data flow diagrams
- Work on the non-production activities like code refresh, data refresh, environment setup etc.

**Education**:

- Bachelor’s Degree (Engineering/MCA)

**Required Qualifications**
- 3 - 5 years of experience in production support on MuleSoft platforms
- Good knowledge on SQL concepts
- Experience in handling Mule setup in Linux
- Strong knowledge on performance tuning
- Exposure in Control M enterprise scheduling
- Good business communication skills
- Strong understanding of retail technology and supporting business processes
- Strong analytical creative problem-solving capabilities
- Demonstrate ability to work as a team player; thinking outside the box, encouraging group consensus and recommending the best solution.
- Proven ability to work in a fast-paced environment, meet deadlines and perform at high standards
- Excellent interpersonal skills necessary to work effectively with all levels of the organization and geographically distributed teams including onshore

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