Product Designer: Analytics

**Who are we?**

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.
- With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
- Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
- The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
- Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year
- Won the Silver for Stevie's Employer of the Year 2023 - Computer Software category and also recognized as Great Place to Work 2022-2023
- Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

We are looking for a Product Designer who is passionate about solving complex problems within the B2B Enterprise Analytics space and has addressed concerns around product adoption with use cases such as product onboarding / first-time use and ongoing learning. You will be working alongside Product Management, Engineering and UX Research to define and design a new product line while testing concepts with customers along the way.

**What you get to do**
- Own product design projects across the entire product lifecycle, and work with other designers, and cross-functional teammates to ship products and features for our Analytics product line
- Set the user experience strategy for the product designs you lead and build the space for others to collaborate.
- Practice design thinking and human-centered design methods to develop the right product strategy and define the experience through deep customer and end-user research.
- Work with Product and Engineering to prioritise experiences and jobs to be done with an effective balance of customer problem/value and end-user needs.
- Rapidly produce multiple concepts and prototypes, and know how and when to build and combine flows, user stories, sketches, wireframes, expand on our design systems and deliver pixel-perfect specs.
- Collaborate with Product Managers, Designers, Engineers and other functions across the company to tackle problems, shape the product roadmap and come up with solutions that our users love to use.
- Be autonomous while receiving guidance as needed. You’ll take full ownership of your work, and take responsibility for every last detail, every step of the way.

**What you bring to the table**
- High agency - Must find a way to do what is needed without waiting for the perfect conditions and can push through adversity to achieve goals.
- Proven design experience. You have 3 - 5 years of experience working in the B2B or Enterprise SaaS space, specifically in the analytics domain. You’ve shipped products, and understand what it takes to build valuable, integrated, desirable experiences.
- Experience designing for challenges around product adoption with use cases such as onboarding / first-time use and ongoing product learning.
- Design user testing studies that measure usability and elicit customer requirements for design changes and new features.
- Synthesize and transform observation of product usage to user experience improvements, new features or new models to improve the Whatfix products.
- Comfortable exploring concepts, tweaking flows, or refining designs that represent the big-picture work.
- Effective communicator and facilitator. You’ve worked in and planned sprints, identified opportunities for spike projects and structured workshops to drive outcomes quickly and effectively.
- An eye for quality. The ability to deliver high-quality work and speak to what makes it so. You care about the impact and can create solutions that are oriented to business outcomes.
- A human-focused design mentality. You bring empathy to your work. You are constantly looking to refine your designs through user feedback from conversation, user research or hands-on user testing.
- You’re able to accurately articulate your design specifications for product development.
- You’re comfortable working, collaborating and testing in Figma.
- You have an online portfolio or PDF of example work that you can share with us.
- Proven experience designing, validating and launching a new B2B product to market is a huge plus.
- Experience designing chat and conversational experiences is also a huge plus.

**Role Type: Onsite**
**Shift Time: 10 AM t