Receptionist

**About Us**: "Urvara Fertility Centre is one of the best IVF centre in Lucknow which is headed by Dr. Richa Singh, a leading IVF specialist in Lucknow. With more than a decade of experience in the field of Obstetrics & Gynaecology and Reproductive Medicine trained internationally from Germany and Dubai and prestigious institutes of the country like RML Delhi and AIIMS Delhi, Dr Richa has helped numerous couples struggling with infertility to conceive. She had been working in MAX hospital, Delhi before opening her IVF centre in Lucknow. She is acknowledged as one of the best IVF Doctors in Lucknow by her patients. **Responsibilities**: - **Greeting and Registration**: - Warmly welcome patients, visitors, and guests to the IVF Centre. - Register new patients by collecting necessary information, such as personal details and medical history. - Verify and update patient information in the electronic system. - **Appointment Scheduling**: - Manage incoming calls and inquiries related to appointments. - Schedule appointments for patients, doctors, and laboratory procedures. - Coordinate with medical staff to ensure efficient scheduling and avoid conflicts. - Remind patients about upcoming appointments via phone calls or messages. - **Patient Assistance and Information**: - Provide accurate and relevant information to patients regarding IVF procedures, treatment plans, and financial matters. - Assist patients in completing necessary forms and documents. - Address patient queries and concerns, ensuring their needs are met promptly and professionally. - Maintain patient confidentiality and privacy at all times. - **Administrative Tasks**: - Maintain an organized reception area, ensuring it is clean and welcoming. - Manage patient records and update electronic databases with new information. - Prepare and maintain various reports, including daily schedules and patient statistics. - **Collaborative Work**: - Coordinate with other departments within the IVF Centre to facilitate smooth patient flow and provide excellent care. - Collaborate with medical staff, nurses, and laboratory technicians to ensure effective communication and coordination. - Assist in maintaining inventory of office supplies and coordinating their replenishment as needed. - **Education and Experience**: - High school diploma or equivalent qualification. - Previous experience in a similar role, preferably in a healthcare or medical setting. - Familiarity with IVF procedures and terminologies is an advantage. - **Skills and Abilities**: - Excellent verbal and written communication skills in English and Hindi languages. - Strong interpersonal skills with the ability to maintain a compassionate and empathetic attitude. - Proficient in using computer systems, electronic medical records, and basic office software. - Exceptional organizational and multitasking abilities. - Attention to detail and accuracy in maintaining records. - Ability to handle confidential information with integrity. - **Professionalism**: - Customer service-oriented mindset with a commitment to providing a positive patient experience. - Ability to work in a fast-paced environment and handle stressful situations calmly. - Professional appearance and demeanor. - Punctuality and reliability in meeting work schedules. - Excellent organization, communication and computer skills (MS Word, Excel, and PowerPoint). - Excellent written and verbal communication skills. - Team work - Telephone skills - Customer service - Job Types: Full-time, Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month. **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (preferred) **Language**: - Hindi (preferred) - English (preferred) **Job Types**: Full-time, Permanent Pay: ₹10,000.00 - ₹25,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required) **Experience**: - Microsoft Office: 1 year (preferred) - Front desk - Receptionist: 1 year (preferred) - total work: 1 year (preferred) **Language**: - English (preferred)