Product Trainer

15 hours ago

Hyderabad, India Voizworks Full time

**JOB DESCRIPTION**

**Product Trainer - New Client Onboarding & Support**

**Designation**:Training & Onboarding Associate

**Department**:Training

**Job Type**:Full-time

**Experience**:0-1** years of experience

**Location**: Hyderabad

**Open Positions**:1

**What’s in offer for you**
- Be part of an exciting journey of riding the technology wave to power a connected world
- Excellent collaborative culture that foster the thought leader in YOU.
- Matured start up culture that nurtures Research, Innovation and Growth Mindset
- Competitive work environment that recognizes and rewards individual excellence in team mode.
- Work space that believes in total well-being of employees with their individual needs.
- Covers your needs with our comprehensive benefits package, medical insurance and other benefits schemes
- Prioritized work/life balance with our flexible PTO
- A growth company that can propel your career with commitment.
- Together we grow, excel and celebrate

**About the Role**

We are looking for Product Trainer who specializes in training and supporting newly onboarded clients. Primary role involves in training the client, once they On-Board the Platform. Training would involve on the features of the product, giving a detailed explanation about the features and its functionality. Post training you will be involved with initial onboarding support to the client till they are accustomed to the product.

**What You’ll Be Doing**

**Key Responsibilities**:

- Create, coordinate, and deliver world-class Onboarding and Ongoing training to Clients.
- Collaborate with the Reporting Manager in creating learning strategies for the Teams & Clients
- Work with the Clients to identify areas where additional training would improve their team's performance.
- Work with a Goal to provide knowledge transfer to the Client & update themselves on the latest developments of the products and the messaging around them.
- Maintain learning modules by updating/revising them on an ongoing basis based on the updates from internal stakeholders
- Support the Client in developing efficient onboarding with the training provided around product.
- Ensure quality training is provided to the clients with doing QA of calls and documentation.
- Provide support and ensure process adherence

**Profile Requirements**

Basic criteria
- Minimum 1+ years of experience in a corporate environment, with some relevant experience focused on product and process training.
- Excellent verbal and written communication skills in English
- Excellent presentation and facilitation skills
- Excellent interpersonal skills
- Good knowledge of current technologies and systems
- A hands-on approach toward learning & development
- Proficient in MS Office tools
- Experience working with remote teams
- Experience in delivering training through webinars
- Desirable: Malayalam & Tamil Added advantage

**Preferred Industry/Background**: Product Training

**Salary & Compensation**: up to 5 LPA+ mobile allowance + other benefits (as per industry norms)

**Salary**: ₹303,538.77 - ₹569,148.12 per year

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Shift allowance

**Speak with the employer**

+91-XXXXXXXXXX

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