Trainer

7 days ago

Lucknow GPO Lucknow Uttar Pradesh, India Pehchaan Full time

_**Location**:_ Lucknow
- **Job Type**_: Work from Office
- **Employment Type**_: Full-Time
- **Shift**:_ Fixed shift
- **Eligibility Criteria**:_
- 12th Pass or Graduate in any discipline
- Minimum 1 year of experience in training delivery (preferably in BPO/Customer Support)
- Fluent in English (written and verbal), Hindi or any of the regional languages with excellent facilitation and presentation skills
- Experience in both voice and chat training modules
- Must clear internal assessments on language, process knowledge, and communication
- **Key Responsibilities**:_
- Conduct process training, soft skills, and communication workshops for new hires and existing staff
- Deliver mock call/chat simulations to enhance trainee readiness
- Assess learning effectiveness through quizzes, role plays, and feedback
- Create and update training content, manuals, and e-learning tools
- Track batch performance and maintain attendance and evaluation records
- Partner with QA/Operations to identify and address learning gaps
- Conduct refresher and cross-skill training as required
- **Skills Required**:_
- Strong classroom/virtual delivery skills
- Patience and adaptability, especially with freshers
- Ability to engage, coach, and motivate learners
- Proficiency in creating content and reporting tools (PPT, Excel)

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- Day shift
- Fixed shift
- Morning shift

**Language**:

- English (required)

Work Location: In person

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