Gsd Representative

GSD Representative - (2400006Z)

**The job description**:
**What is the job**:The IT representative will be part of the Helpdesk team, handling and answering tickets and other issues raised by Radware employees and outsourcing personnel and performing ongoing IT maintenance tasks while preserving a strong commitment to high-quality customer service and solid work ethic.

What will you do?
- Work with senior level admins to determine and resolve high level problems

**What you need**:

- Minimum of 2 years of hands-on experience
- Strong communications skills and ability to impart information about technology and IT services to Radware employees.
- Advanced troubleshooting skills of familiar and unfamiliar technologies alike
- Excellent written and verbal communication skills in the English language
- Exceptionally self-motivated and directed with the ability to set and manage priorities judiciously

Technologies
- Hardware (PC/ LT installation and internal troubleshooting)
- Microsoft Products (SCCM, Office 365, Office Tools, SharePoint, One Drive etc.)
- User management (Azure, Active Directory, MS Exchange, Exchange online)
- NOC (Network Operation Center) monitoring servers, network traffic and services.
- Networking (Cisco, TCP/IP, DNS, FTP, DHCP)
- Operation Systems (Windows, Mac, Linux)

Work Conditions
- 24x7 inbound call environment supporting and troubleshooting systems managed by Radware’s IT
- Day, Evening, Weekend, Overnight schedules available
- Working extended hours to meet deadlines, when needed
- Management of production infrastructure hardware/software and related technologies
- Document and improve existing processes
- NOC (Network Operation Center) - The role includes monitoring servers, network traffic and services.

**Why you should join us**:
Employees from more than 40 countries have chosen Radware as a place where they can belong.

Radware has been recognized by Glassdoor and BDI as one of the World’s Best Places to Work, ranking among the top 100 companies across the globe in the IT category.

Radware has also been named a Gold Winner for Application Security in the 2023 Global Cybersecurity Awards, by Forrester a Leader in DDoS Protection, and has been named a Leader in WAF Market by Quadrant Knowledge Solutions.

We are equally committed to our people. We strive to create a dynamic work environment that celebrates diversity, promotes equality, and thrives on the unique contributions of each individual.

If you are ready to be part of a global-minded company that is inspired to create a better, safer future; and if and want to fight for the good guys and be at the forefront of helping companies protect their most critical assets from today’s cyber adversaries, then you’ve found the right fit at Radware.

Primary Location: IN-IN-Bengaluru

Work Locations: Radware Shield Square India, Bengaluru Shree Arcade, #1391/16/1 3rd Floor, 19th Main roadHSR Layout, Sector 4 Bengaluru 560102

Job: IT Operations