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Front Office Supervisor

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Gurgaon, India Grow4sure Full time

Administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Location: Gurgaon

Roles & Responsibilities
- Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts.
- Secure payment prior to issuing room key, verify/adjust billing.
- Ensure rates match market codes, document exceptions.
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
- Follow company policies and procedures; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Notify Loss Prevention/Security of any guest reports of theft.

Required Education and Experience
- min 2 years’ experience in the guest services, front desk, or related professional area.

OR
- 2-year degree/Diploma from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Flexible shift

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9999168592