Import Operations

2 days ago

Kalkaji Delhi Delhi, India L M Logistic Pvt. Ltd Full time

Peofile - Import Operations

Location - Kalka Ji, South Delhi

Import Operations & Coordination:

- Manage and process import shipments (air and sea) efficiently.
- Coordinate with shipping lines, airlines, Overseas Agents, customers for smooth

transportation.
- Ensure compliance with all import regulations and documentation requirements.
- Monitor shipment status and update customers on progress, delays, and delivery

schedules.
- Handle pre-alerts, arrival notices, and documentation verification.

Customer Service & Relationship Management:

- Serve as the primary point of contact for import customers, addressing inquiries

and Quoting.
- Provide accurate and timely information regarding shipment tracking and

estimated delivery times.
- Ensure customer expectations are met and exceeded in terms of service levels

and response time.
- Maintain strong relationships with clients and handle any escalations

professionally.

Documentation & Compliance:

- Verify and process import documents, including Bill of Lading, Airway Bills,

invoices, packing lists, and certificates of origin.
- Ensure proper filing and record-keeping for compliance with regulatory

authorities.
- Work closely with customs brokers to facilitate smooth customs clearance.
- Stay updated with the latest import/export regulations and company policies.

Coordination with Internal Departments:

- Liaise with the sales, Operations, and finance teams to ensure seamless

operations.
- Assist in resolving discrepancies related to shipments, invoices, and claims.
- Collaborate with Sales and teams for improved workflow.

Problem-Solving & Continuous Improvement:

- Identify and troubleshoot issues related to import shipments.
- Suggest process improvements to enhance operational efficiency and reduce

costs.
- Handle claims and disputes related to lost or damaged shipments.

Key Requirements:
Education & Experience:

- Bachelor's degree in Logistics, Supply Chain, Business Administration, or a

related field.
- 1-2 years of experience in import Customer Services, freight forwarding, or

customer service in the logistics industry.
- Experience with both air and sea imports is a must.

Skills & Competencies:

- Excellent communication and customer service skills.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with

logistics software.

Contact to hiring team 9910965244

Thanks.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Import Operations: 3 years (preferred)
- Import Customer: 3 years (preferred)
- Import Documentation: 3 years (preferred)

Work Location: In person

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