Associate Hod

5 days ago

Delhi Delhi, India TheSqua.re Serviced Appartments Full time

**About the Role**:
We are looking for a dynamic and experienced **Reservations Manager** from the **Hotel/ Hospitality/ Travel industry,** having an expertise from the US Hospitality market.

This position is ideal for someone with a strong background in **travel sales and reservations**, who excels in **team leadership, customer service, and revenue generation**. The role involves overseeing **team performance, customer interactions, and sales strategies** while ensuring the highest level of client satisfaction.

**Responsibilities**:

- Responsible for handling duties as the second person in command to the Head of the department.
- Responsible for supervising the team performance and on floor delivery of tasks
- To answer the queries of the guests through mail & over the phone & up selling the services using the best marketing skills.
- Responsible for achieving set revenue targets by maximizing sales along with the team.
- Ensure that customer queries/ complaints are addressed in a timely and efficient manner.
- Ensure customer satisfaction at all times by providing quality services to meet individual customer needs.
- To identify sales opportunities and effectively present key features and benefits of product(s) to secure new business.
- Complies with administration requirements & ensures productive use of all resources to achieve organizational objectives.
- To ensure that all client details are fully completed, including marketing information.
- To ensure that you have knowledge of your own and competitors titles in order to achieve the requirements of this role.
- To constantly seek out new revenue generating opportunities to ensure that company targets are met.

**Shift Timings**: 9:00 PM to 5:30 AM (Night shift)
- 8 to 10 years of experience in **reservations/ Travel Sales (US Process**preferable)
- Preferably from the **Travel/ Hotel/ Hospitality industry**
- Should have prior experience working in a **night shift setting**, should be comfortable working in a **permanent night shift**
- Excellent communication and presentation skills
- High energy levels, good analytical & problem solving skills, organizing skills, positive attitude.
- Should possess exceptional leadership skills and attention to detail

Pay: Up to ₹1,000,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Night shift
- US shift
- Weekend availability

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current CTC ?
- What is your in hand salary?
- What is your salary expectation (CTC/ In hand)?
- Do you have team management experience? If yes, for how many years?
- Have you worked in a night shift before?
- Are you comfortable with an night shift (9:00 PM to 5:30 AM)?

**Education**:

- Bachelor's (required)

**Experience**:

- travel sales: 8 years (required)
- Reservations: 8 years (required)

**Language**:

- English (preferred)

Work Location: In person

Application Deadline: 10/03/2025

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