Microsoft Sccm Expert

1 week ago

Bengaluru, India DXC Technology Full time

Microsoft Windows server, Server core, Windows Cluster, other features/Roles issues, 2008, 2012, 2016 and 2019.
- Advanced troubleshooting skills with Microsoft debugging tools for Microsoft Windows Hyper-V server,2008, 2012, 2016 and 2019
- Microsoft Active Directory, AD tools, ADFS (e.g.:

- DCdiag, replmon, etc)
- Advanced troubleshooting skills with Microsoft debugging tools for Microsoft AD issues, 2008, 2012, 2016 and 2019.
- Microsoft Storage Spaces Direct (S2D)
- Adequate knowledge on storage technologies - both DAS and SAN
- Extensive knowledge on High Availability and Load balancing technologies
- Adequate knowledge on designing and developing disaster recovery solutions
- Extensive knowledge on secure communication and SSL certificates
- Current Microsoft Expert Certification (preferred)
- Ensure DXC accounts are supported 24x7 with minimum disruption to their business operations on P1 issues and 24x5 on all other issues
- Diagnose and troubleshoot Microsoft related product queries or problem as quickly as possible
- Meet SLA’s and follow document processes required by EMSC
- Manage and coordinate timely communications with client and Microsoft
- Track and log time on all cases
- Maintain a successful resolution rate of 85% of cases without involving Microsoft vendor

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