**Job Title**: NDR/RTO Executive - Experienced

**Location**: Meerut, Uttar Pradesh
**Company**: Khadi Vastra Udyog

**About Us**:
Khadi Vastra Udyog is a growing e-commerce brand specializing in authentic Khadi apparel. We are looking for an **experienced NDR/RTO Executive** to manage our non-delivery reports, return-to-origin shipments, and related operational tasks with speed and accuracy.

**Key Responsibilities**:

- Monitor and manage **NDR (Non-Delivery Reports)** and **RTO (Return to Origin)** shipments daily.
- Coordinate with courier partners to reduce RTO percentage and ensure delivery success.
- Contact customers for delivery confirmation, address updates, and reattempts.
- Analyze shipment issues and prepare daily/weekly reports.
- Maintain accurate tracking records and update order status in internal systems.
- Use **Excel** extensively for data, reports, and MIS tracking.

**Requirements**:

- **1-2 years minimum proven experience** in NDR/RTO handling (e-commerce, logistics, or courier company).
- Strong understanding of shipping processes and courier partner portals.
- **Excel proficiency** (VLOOKUP, Pivot Tables, Data Filtering, Reporting).
- Good communication skills for dealing with customers and courier teams.
- Problem-solving mindset with attention to detail.

**Salary**: As per experience and industry standards.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Internet reimbursement

Work Location: In person