Visa Counselor

6 days ago

Bengaluru, India American Express Global Business Travel Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.
- Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory)
- GDS experience is mandatory, Galileo will be preferred
- Should have experience in handling face to face client
- Open to work in pressure and critical situation
- Managing and building relationship with the VFS and embassies plus vendor’s in order to get timely confirmations
- Handle corporate clients with their travel requirement like visa request
- Co-ordinate with multiple departments to ensure quick resolution for the customer, Need to adhere SLA
- Build excellent business relationship with customer groups, peers and seniors
- Ensure Travel policies are adhered
- Should be team player and manage show alone if required
- Expect to work on financials (card reconciliation will be extra advantage)
- Ensure latest updated policies, procedures, desk Instructions are read & complied
- Excellent Customer service and communication skills (Both Written and Verbal)
- Knowledge Of corporate travel economics and travel technology/tools will be an added advantage

Requirement
- Minimum educational qualification required is Graduate
- Diploma / Post Graduation in travel & tourism would be added advantage
- Minimum 2 years of relevant experience in Reservation & Ticketing preferably in Travel industry
- Open to work in 24/7 environment, roster off., weekend working, public holidays and festivals
- Basic understanding in international travel requirements and destination knowledge a plus
- Good verbal and written communication and interpersonal skills
- Ability to work under pressure and multi-task while maintaining professional rapport with corporate clients
- Good problem solving skills and attention to details
- Willingness to learn and strong understanding that learning never ends is a must

Location

India - Karnataka - Bangalore

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.-
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.- Wellbeing resources to support mental and emotional health for you and your immediate family.- And much more

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult

GBT Recruitment Privacy Statement

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