Telecaller (Female)

A Telecaller, often referred to as a Telemarketer or Customer Service Representative, is responsible for making and receiving phone calls on behalf of a company or organization to communicate with customers, prospects, or the public. Below is a sample job description for a Telecaller:
**Job Description: Telecaller (Female)**

**Salary **:10k + Incentive (Based on the performance)

**Location**: [Kochi, Kerala]

**Reports To**: [Supervisor/Manager]

**Job Summary**:
As a Telecaller, you will be responsible for making outbound calls to potential customers, providing information about our products or services, and handling incoming calls from existing customers or inquiries. Your role is crucial in maintaining a positive and professional image of our company while ensuring excellent customer service and effective sales support.

**Key Responsibilities**:
1. **Outbound Calls**:

- Make outbound calls to potential customers to introduce our products or services.
- Explain product features, benefits, and pricing to prospective customers.
- Effectively follow the sales script and communicate the value proposition.

2. **Inbound Calls**:

- Receive incoming calls from customers, prospects, or the public.
- Address inquiries, provide information, and assist with problem resolution.
- Ensure a courteous and professional telephone manner.

3. **Lead Management**:

- Qualify leads and maintain detailed records of interactions and outcomes.
- Identify and escalate priority issues to the appropriate team or department.

4. **Product Knowledge**:

- Acquire and maintain a thorough understanding of our products, services, and promotions.
- Stay updated on product changes and updates.

5. **Customer Support**:

- Assist customers in resolving issues, complaints, or concerns.
- Provide support in product-related queries and offer solutions.

6. **Data Entry**:

- Accurately enter customer information, inquiries, and call outcomes into the database or CRM system.

7. **Performance Metrics**:

- Achieve daily, weekly, and monthly call targets.
- Meet or exceed key performance indicators (KPIs) related to call quality and conversion rates.

8. **Compliance**:

- Adhere to company policies, industry regulations, and call center best practices.
- Maintain confidentiality of customer data and sensitive information.

**Qualifications**:

- High school diploma or equivalent (additional education is a plus).
- Proven experience as a telecaller, telemarketer, or customer service representative.
- Excellent verbal communication and active listening skills.
- Pleasant and clear telephone voice with a polite and professional demeanor.
- Strong interpersonal and customer service skills.
- Basic computer skills for data entry and CRM use.
- Familiarity with product information and the ability to convey it effectively.
- Strong time management and organizational skills.
- Ability to handle rejection and remain persistent.

**Additional Requirements**:

- Professional appearance and behavior.
- Fluency in Malayalam, English (additional languages may be a plus).
- Previous experience in a similar role within the same industry.

**Working Conditions**:

- The role primarily involves sitting and using a computer and phone for extended periods.

**Salary**: ₹10,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Kochi, Kerala (required)

Ability to Relocate:

- Kochi, Kerala: Relocate before starting work (required)