Customer Support Associate

1 day ago

Danish Nagar Bhopal Madhya Pradesh, India Magnum Group Full time

**Job Summary**

As a **Premium Customer Support Associate**, you will play a critical role in ensuring that our high-value customers receive world-class service. You will serve as the primary point of contact for premium customers, helping to resolve their issues quickly and effectively, while maintaining a personalized approach. You will need to be highly knowledgeable about our products/services, empathetic, and resourceful in addressing customer needs.

**Key Responsibilities**:

- **Resolve Complex Issues**: Diagnose and resolve customer issues, often related to complex products or services, in a timely and efficient manner.
- **Customer Relationship Management**: Build and maintain strong relationships with premium clients by offering tailored solutions, proactive assistance, and follow-up support.
- **Knowledge Sharing**: Keep premium customers informed about new features, updates, or changes to the service, as well as providing self-help resources.
- **Customer Feedback**: Gather and report customer feedback to improve product offerings and customer experience.
- **Cross-functional Collaboration**: Work closely with other departments (sales, product, marketing) to ensure premium customers’ needs are met.
- **Data Management**: Maintain accurate and up-to-date records of customer interactions using CRM tools.

**REGARDS**
**MOHIT VISHWAKARMA**
**7999698809**
**8817887589**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7999698809

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