QA-international Chat Full-time
1 week ago
Design Audit forms in line with process guidelines across touchpoints.
- Work with supervisors and management to ensure that all the associates are meeting the quality standards.
- Monitor Chats as per audit forms & identify Fatal & Non-fatal errors.
- Identifying historical trends through data analysis to identify agent training needs.
- To conduct regular Feedback sessions for Agents.
- Publish daily, weekly & monthly Quality Reports.
- To conduct calibration sessions with operations and training team.
- Conduct quality improvement sessions for agents
- Define SOPs as per process updates/product developments & cascade to team.
- Identify product changes basis transaction audits.
**Other Details**:
- **Keywords**:.
**Location**
Mumbai
**Job Title**
QA-International chat
**Experience**
1.5 yrs - 0.0 yrs
**CTC**
INR 0.00 lacs - 4.50 lacs
-
Mumbai, India HyreFox Consultants Full time**Other Details**: - **Keywords**:.. **Location** Mumbai **Job Title** ZENNIA CHAT- International Chat Process **Experience** 2.0 yrs - 8.0 yrs **CTC** INR 0.00 lacs - 8.40 lacs
-
International Chat Support
2 days ago
Mumbai, Maharashtra, India Apogee Service Pvt. Ltd Full timeProcess - **Chat** Profile - Sr. customer Service Representative Working Location - Thane **Employment Type - Full time, Immediate Joiner** **Salary -21k to 25k** Working Days - 5 days, 2 Rotational off **Shift Timming - 24/7 rotational shifts.** **Qualifications - HSC or Graduate.** **Minimum 6 months of international chat experience in BPO** **Strong...
-
Chat and Voice Bot QA Specialist
2 weeks ago
Mumbai, India Yubi Full timeWe are looking for a detail-oriented and analytical Chat and Voice Bot QA Specialist to join our Conversational AI team. In this role, you'll be responsible for evaluating the performance and quality of AI-driven chat and voice assistants. The ideal candidate brings a high level of first-principles thinking to assess bot responses, understands the...
-
Chat Process Executive
2 weeks ago
Navi Mumbai, India K K CONULTANCY Full timeimmediate hiring - chat processqualification - hsc / graduationrequirements - fresher / experiencegood communication skillssalary - 16,000 - 18,000if anybody interested please do message me on :Experience 0 - 1 Years No. of Openings 10 Education 12th Pass, B.A, B.Com Role Chat Process Executive Industry Type Call Centre / BPO / KPO / ITES / LPO Gender ( Male...
-
International Chat Process
2 days ago
Mumbai, India fly consulting services Full timeInternational Chat Process* *Eligibility: - Intermediate to any Graduate* *Experience: - 06 months to 5 years in chat process.* *CTC: - up-to 3,60,000/- Depending on Experience* *Location: - Mumbai - Paradigm. 2nd, 3rd,4th & 5th Floor, Mindspace,New Link Road, Malad West,Mumbai 400 064* *Working days: - 5 days working with 2 Rotational week...
-
International Chat Process
11 hours ago
Mumbai, India fly consulting services Full time*Process: - International Voice And Chat Process* *Experience: - 06 Months International Chat or Voice Experienced* *Required* *Qualification: - Plus 2 to Any Graduate* *No of working days: - 5 Days Working (2 Rotational Week Off)* *Shift Timings: - Pure rotational Night shifts.* *SALARY - 3,20,000/- to 4,50,000/- Per Annum as per the* *Experience...
-
International Chat Process
2 weeks ago
Mumbai, Maharashtra, India Impact InfoTech Full timeRole : International Chat Process Experience : Min 6 Months of experience in Chat Process Location : Vikroli Salary : Up to 40K CTC Education : HSC/Graduation Notice : 15 Days Shift : US Shift Week off : 2 Offs **Salary**: Up to ₹40,000.00 per month Schedule: - Night shift - US shift **Experience**: - total work: 1 year (required) - Live chat:...
-
International Chat Process
11 hours ago
Mumbai, Maharashtra, India Onesource Atreus Full timeProcess: - International Chat process Location: - Mumbai Requirement: - HSC/Graduate with min 6 months of BPO experience with excellent Communication Shift: - 24*7 any 9hrs 5 days working 2 rotational off **Salary**: - upto 25 k inhand ROI: - Hr, VNA, Ops **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per...
-
International Chat Support
7 days ago
Mumbai, Maharashtra, India Trigent Software Ltd Full time**Job description**: - Resolution of customer queries / problems / requests / incidents. Track incidents, share notifications and follow ups required. - International chat support experience is mandatory - Good English Communication - UG or Grads Required - Immediate joiners - work location - MDC2 - Work from office CTC- 40K PER MONTH Prathiksha **Job...
-
Chat Executive
7 days ago
Andheri, Mumbai, Maharashtra, India Jobegy Full timeJob Location Andheri East Mumbai International Chat Gaming Process (Customer support to African Client) - Minimum 6 months domestic / international experience required in chat process **Excellent English communication required (B28 high**) - Salary range 20,000 - 34, 000 in hand (Salary will be depended on last drawn and interview) - Shift timing...