QA-international Chat Full-time

4 days ago


Mumbai, India HyreFox Consultants Full time

Design Audit forms in line with process guidelines across touchpoints.
- Work with supervisors and management to ensure that all the associates are meeting the quality standards.
- Monitor Chats as per audit forms & identify Fatal & Non-fatal errors.
- Identifying historical trends through data analysis to identify agent training needs.
- To conduct regular Feedback sessions for Agents.
- Publish daily, weekly & monthly Quality Reports.
- To conduct calibration sessions with operations and training team.
- Conduct quality improvement sessions for agents
- Define SOPs as per process updates/product developments & cascade to team.
- Identify product changes basis transaction audits.

**Other Details**:

- **Keywords**:.

**Location**
Mumbai

**Job Title**
QA-International chat

**Experience**
1.5 yrs - 0.0 yrs

**CTC**
INR 0.00 lacs - 4.50 lacs



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