Mis Executive

4 days ago

Gurugram Haryana, India Learning Routes Pvt. Ltd. Full time

As Learning Routes, we are here to administer a flawless curriculum to the ones who are aspired to pursue their post graduate, diploma, or certification programs from premium management universities. Reaching out to an individual, making the process user-friendly, having cutting-edge innovations and giving a beneficial network of experts are just the bases of what we grant

**Industry**:Education Sales Industry

**Education**:Graduation/Post Graduation

**Work Experience **:0 - 4 years

**Job Type **:Full Time

**Department / Functional Area of the Job**:Office Coordinator

**Key Responsibilities**:
**Loan Grievance Handling**:

- Address and resolve customer grievances related to loans in a timely and professional manner.
- Maintain accurate records of all grievances and follow up on pending cases.
- Coordinate with relevant departments to ensure prompt and effective resolution.

**Administrative Support**:

- Perform general office duties such as filing, data entry, and document management.
- Assist in scheduling meetings, managing calendars, and coordinating appointments.
- Ensure smooth office operations by managing office supplies and equipment.

**Excel and Data Management**:

- Utilize basic MS Excel skills to create and maintain spreadsheets for tracking and reporting purposes.
- Input and manage data related to loans, grievances, and other office functions.

**Communication**:

- Serve as the first point of contact for customers and internal stakeholders regarding loan-related inquiries.
- Communicate effectively with customers to gather necessary information and provide updates on grievance status.
- Draft and distribute internal and external communications as needed.

**Qualifications**:

- Proficiency in basic MS Excel.:

- Excellent verbal and written communication skills.
- Experience in handling customer grievances, preferably in a loan-related or financial services environment.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Ability to work independently and as part of a team.
- High level of professionalism and attention to detail.

**Preferred Qualifications**:

- Previous experience in a similar role within the financial services industry.
- Knowledge of loan processes and regulations.

Work Location: In person

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